"No valid method" error in PBA when Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard combination

Summary: This article includes information regarding PBA authentication error after the Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard has been configured.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Warning: Dell Data Protection | Hardware Crypto-Accelerator is End of Life for more information, reference End of Life / End of Support policy for Dell Data Security.

Affected Products:

  • Dell Encryption Enterprise Self-Encrypting Drive
  • Dell Data Protection | Self-Encrypting Drive
  • Dell Data Protection | Hardware Crypto-Accelerator

Cause

Not Applicable

Resolution

Self-Encrypting Drive or Hardware Crypto-Accelerator and SmartCard: no valid method error at PBA

After configuring HCA or SED with smart card PBA authentication, the end user cannot authenticate successfully with the following error in the PBA logs:

CredException: User::Authenticate() - invalid method is used (Error code: 0)

Regenerating the domain controller Authentication certificate on the domain controller fixes this issue. This certificate is required for smart card log in authentication.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126129
Article Type: Solution
Last Modified: 17 May 2024
Version:  9
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