How to Modify Dell Data Security Uninstaller Values for Forensic Key Download
Summary: This article explains how to modify the Dell Data Security Uninstaller values for forensic key download using two registry entries.
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Instructions
Affected Products:
- Dell Encryption
The Device Server URL and Machine ID are pulled through the registry when selecting Encryption Removal Agent - Download Keys from Server.

Warning: The next step is a Windows Registry edit:
- Back up the Registry before proceeding, reference How to Back Up and Restore the Registry in Windows
.
- Editing the Registry can cause the computer to become unresponsive on the next reboot.
- Contact Dell Data Security International Support Phone Numbers for assistance if you have concerns about performing this step.
To change these values, modify the following registry key at the following locations:
- Device Server URL: HKLM\SYSTEM\CurrentControlSet\Services\CMGShield REG_SZ: ServletURL
- Machine ID: HKLM\SYSTEM\CurrentControlSet\Services\CMGSHIELD REG_SZ: MCID
Affected Products
Dell EncryptionArticle Properties
Article Number: 000218564
Article Type: How To
Last Modified: 02 Oct 2024
Version: 4
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