PowerEdge：瞭解 PERC 電池錯誤

Summary: 本文提供各種電池錯誤代碼、其可能原因和範例的相關資訊。

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Instructions

目錄：

 

 

電池警告和故障事件的常見原因：

  • 韌體問題
  • A 電池正在重新學習
  • 電池偵測問題
  • 電池已停用
  • 電池充電失敗
  • 電池執行狀況檢查失敗

 

警告事件：

BAT0015    The PERC battery is low.
BAT0020    The PERC1 battery is not ready either because the battery is not fully charged or a transient battery event is observed.

嚴重事件：

BAT0017    The PERC1 battery has failed.
BAT0021    The PERC1 battery has reached the end of its usable life or has failed.
BAT1029    The battery on Integrated RAID Controller 1 can no longer recharge. (Deprecated replaced with BAT0017)

 

 

BAT0015：PERC 電池電量過低 

此錯誤代碼可能是因為電池記憶週期或電池未保持電量所導致。若要進行故障診斷，請檢查控制器記錄，以取得以下範例。

  • 範例：已排定學習週期

    07/30/25  1:55:45: C0:EVT#01861-07/30/25  1:55:45: 151=Battery relearn started
07/30/25  1:56:50: C0:EVT#01862-07/30/25  1:56:50: 152=Battery relearn in progress
07/30/25  2:32:35: C0:EVT#01863-07/30/25  2:32:35: 148=Battery is discharging
07/30/25  3:49:30: C1:Learn completed successfully.
07/30/25  3:49:30: C0:EVT#01864-07/30/25  3:49:30: 153=Battery relearn completed

    此為設計運作方式，必須排空電池電力，才能讓記憶週期正確測試其充電能力。 

    建議：更新 PERC 韌體，因為大多數控制器都已更新韌體，以便在記憶週期期間隱藏訊息。

 

  • 充電問題範例：

    10/14/24  8:26:29: C0:  Remaining Capacity      :      134 mAh   Full Charge Capacity: 602 mAh
10/14/24  8:26:29: C0:  Relative State of Charge:       22 %     FwBBUState          : 1 
10/14/24  8:31:54: C0:EVT#185874-10/14/24  8:31:54: 147=Battery started charging
10/14/24  8:31:54: C0:  Remaining Capacity      :      140 mAh   Full Charge Capacity: 605 mAh
10/14/24  8:31:54: C0:  Relative State of Charge:       23 %     FwBBUState          : 1 
10/14/24  9:54:14: C0:EVT#185878-10/14/24  9:54:14: 148=Battery is discharging
10/14/24 17:41:09: C0:  Remaining Capacity      :      134 mAh   Full Charge Capacity: 604 mAh
10/14/24 17:41:09: C0:  Relative State of Charge:       22 %     FwBBUState          : 1 
10/14/24 17:45:29: C0:EVT#185882-10/14/24 17:45:29: 147=Battery started charging
10/14/24 17:46:34: C0:  Remaining Capacity      :      141 mAh   Full Charge Capacity: 618 mAh
10/14/24 17:46:34: C0:  Relative State of Charge:       22 %     FwBBUState          : 1

    查看控制器日誌，我們可以看到它在開始放電之前從未充電到100%滿電，這導致它不斷必須反覆充電，表明電池保持電量的問題或可能是控制器的充電失敗。

    建議：更新 PERC 韌體並監控錯誤是否持續存在。如果錯誤持續存在，建議您聯絡 Dell 技術支援部門。

 

  • 範例：電池重複停用

    07/06/25 13:25:30: C1: _____________________________________________
07/06/25 13:25:30: C1:			*** BATTERY MONITORED INFORMATION ***
07/06/25 13:25:30: C1: ____________________________________________________________________________
07/06/25 13:25:30: C1:  Temperature             :       33 C     Voltage             : 3904 mV
07/06/25 13:25:30: C1:  Current                 :        0 mA    GasGaugeStat        : 138
07/06/25 13:25:30: C1:  GPID                    : 20357815       ChargerStatus       : 1
07/06/25 13:25:30: C1:  Remaining Capacity      :       95 mAh   Full Charge Capacity: 128 mAh
07/06/25 13:25:30: C1:  Relative State of Charge:       75 %     FwBBUState          : 1 
07/06/25 13:25:30: C1: ____________________________________________________________________________


07/06/25 13:17:56: C0:EVT#01712-07/06/25 13:17:56: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
07/06/25 13:25:30: C0:EVT#01714-07/06/25 13:25:30: 194=BBU enabled; changing WT virtual disks to WB
07/06/25 15:25:46: C0:EVT#01720-07/06/25 15:25:46: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
07/06/25 15:35:30: C0:EVT#01722-07/06/25 15:35:30: 194=BBU enabled; changing WT virtual disks to WB
07/06/25 16:26:28: C0:EVT#01724-07/06/25 16:26:28: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
07/06/25 16:36:10: C0:EVT#01726-07/06/25 16:36:10: 194=BBU enabled; changing WT virtual disks to WB
07/06/25 17:30:20: C0:EVT#01728-07/06/25 17:30:20: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
07/06/25 17:35:45: C0:EVT#01730-07/06/25 17:35:45: 194=BBU enabled; changing WT virtual disks to WB

    查看控制器記錄，我們發現電池正在停用並重新啟用，沒有進行任何充電，因此電池電量不足警告是由電池被停用觸發。

    建議：更新 PERC 韌體，接著完全關機和排空電力，這會觸發全新的電池清查和電池重新記憶週期。

 

 

 

BAT0020：PERC1 電池尚未就緒

此錯誤代碼也可能是因為電池記憶週期或電池已停用所導致。

  • 範例：學習週期

    07/19/25  0:23:47: C1:Battery fully charged: Starting a Learn cycle 
07/19/25  0:23:47: C0:EVT#01120-07/19/25  0:23:47: 151=Battery relearn started
07/19/25  0:24:52: C0:EVT#01121-07/19/25  0:24:52: 152=Battery relearn in progress
07/19/25  5:54:12: C1:Learn completed successfully.
07/19/25  5:54:12: C0:EVT#01128-07/19/25  5:54:12: 153=Battery relearn completed

07/19/25  5:54:12: C1:Next Learn will start on 10 17 2025 
07/19/25  5:54:12: C1:	 Auto Learn Period      : 90  days
07/19/25  5:54:12: C1:	 Next Learn Time        : 813995652
07/19/25  5:54:12: C1:	 Delayed Learn Interval : 0  hours from scheduled time
07/19/25  5:54:12: C1:	 Next Learn scheduled on: 10 17 2025   5:54:12

    我們可以看到電池正在進行正常的重新學習週期，然後成功完成，而且我們可以根據下一次排定的執行，確認其為預設的三個月週期以重新學習，這說明了三個月前 4 月 19 日記錄中先前的訊息。

    建議：更新 PERC 韌體，因為大多數控制器都已更新韌體，以便在記憶週期期間隱藏訊息。

 

  • 範例：電池重複停用

    07/08/25 18:53:39: C0:EVT#03167-07/08/25 18:53:39: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
07/08/25 18:58:48: C0:EVT#03171-07/08/25 18:58:48: 194=BBU enabled; changing WT virtual disks to WB
07/09/25 12:10:23: C0:EVT#03175-07/09/25 12:10:23: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
07/09/25 18:53:08: C0:EVT#03179-07/09/25 18:53:08: 194=BBU enabled; changing WT virtual disks to WB

    在此範例中，記錄會顯示電池 （BBU） 已停用，然後在再次啟用後不久又一遍。這可能是由韌體問題和控制器充電問題所導致。

    建議：更新 PERC 韌體和顯示器。如果錯誤仍然存在，請聯絡 Dell 技術支援部門。

 

 

 

BAT0017 - PERC 電池故障

此錯誤代碼可能是因為電池已達到其使用壽命或發生故障。若要進行故障診斷，請檢查控制器記錄是否有電池故障、充電或偵測問題。

  • 範例：電池執行狀況檢查失敗

    T15: C0:EVT#02053-T15: 150=Battery has failed and cannot support data retention. Please replace the battery
T15: C0:EVT#02054-T15: 162=Current capacity of the battery is below threshold
T15: C0:EVT#02055-T15: 155=Battery relearn pending: Battery is under charge
07/18/25  2:59:59: C0:EVT#02068-07/18/25  2:59:59: 242=Battery charge complete
07/18/25  2:59:59: C1:Battery fully charged: Starting a Learn cycle 
07/18/25  2:59:59: C0:EVT#02069-07/18/25  2:59:59: 151=Battery relearn started
07/18/25  3:01:04: C0:EVT#02070-07/18/25  3:01:04: 152=Battery relearn in progress
07/18/25  6:48:34: C0:EVT#02071-07/18/25  6:48:34: 148=Battery is discharging
07/18/25  7:51:24: C1:Learn completed successfully.
07/18/25  7:51:24: C0:EVT#02072-07/18/25  7:51:24: 153=Battery relearn completed
07/18/25  7:51:24: C1:Next Learn will start on 10 16 2025 
07/18/25  7:52:29: C0:EVT#02073-07/18/25  7:52:29: 162=Current capacity of the battery is below threshold
07/18/25  7:52:29: C0:EVT#02074-07/18/25  7:52:29: 152=Battery relearn in progress

    我們可在此處看到，在開機期間，對控制器的初始化進行初始電池健全狀況檢查時，發現電池故障，並建議更換。
    這是因為電池健全狀況低於閾值，但電池並沒有完全耗盡電量，因此我們看到它會一次又一次地觸發重新學習，將電池放電與充電，導致電池從「失敗」轉為正常，因為它能夠完成記憶週期並充電，但是我們可以看到它並沒有長時間持有，並會再次觸發重新學習。 

    建議：聯絡 Dell 技術支援部門。

 

  • 範例：電池取出或充電故障

    07/09/25 18:39:15: C1:Charger detected Battery removal or Charger Fault condition  
07/09/25 18:44:15: C1:Charger detected Battery removal or Charger Fault condition  
07/09/25 18:49:15: C1:Charger detected Battery removal or Charger Fault condition  
T11: C0:	disableAutoRebuild=0, disableBatteryWarning=0, eccBucketSize=ff 
T11: C0:Charger detected Battery removal or Charger Fault condition  
T11: C0:EVT#56196-T11: 161=Battery removed
07/10/25 11:59:03: C0:Charger detected Battery removal or Charger Fault condition  
07/10/25 11:59:03: C0:Charger detected Battery removal or Charger Fault condition  
07/10/25 12:02:42: C1:Charger detected Battery removal or Charger Fault condition  
07/10/25 12:07:42: C1:Charger detected Battery removal or Charger Fault condition

    在此範例中，我們看到控制器偵測到電池卸下或充電器故障，導致無法正確偵測到電池。
    因此，若未實際卸下電池，則可能是韌體問題、電池故障或控制器充電故障。  

    建議：更新 PERC 韌體，並檢查電池狀態是否正常。如果錯誤仍然存在，請聯絡 Dell 技術支援部門。

 

 

BAT0021 - PERC 電池的使用壽命已結束或故障

此錯誤代碼可能是因為電池已達到其使用壽命或發生故障。若要進行故障診斷，請檢查控制器記錄是否有電池故障、充電或偵測問題。

  • 範例：偵測到電池或充電問題

    T8: C0:Unknown DPN, please check battery
T8: C0:EVT#00606-T8: 200=Battery/charger problems detected; SOH Bad
T8: C0:EVT#00607-T8: 195=BBU disabled; changing WB virtual disks to WT, Forced WB VDs are not affected
T8: C0:Battery type is unsupported
T8: C0:Unable to read Battery Pack-Side EEPROM 128 bytes from Offset =0x0.Err - 1
T8: C0:Unable to read Battery Pack-Side EEPROM bytes.Err - 1

    在這裡，我們看到在啟動初始化期間發現電池損壞， SOH Bad 此處的訊息直接指出電池故障，我們甚至會看到電池繼續表示電池不支援，表示已不再正確偵測為有效電池。

    建議：聯絡 Dell 技術支援部門。

 

Affected Products

PowerEdge RAID Controller H730P MX, PowerEdge RAID Controller H745, PowerEdge RAID Controller H745P MX, PowerEdge RAID Controller H750 Adapter SAS, PowerEdge RAID Controller H755 Adapter, PowerEdge RAID Controller H755 MX Adapter , PowerEdge RAID Controller H755N Front NVMe, PowerEdge RAID Controller H755 Front SAS, PowerEdge RAID Controller H730, PowerEdge RAID Controller H730P, PowerEdge RAID Controller H740P, PowerEdge RAID Controller H830, PowerEdge RAID Controller H840 ...
Article Properties
Article Number: 000351229
Article Type: How To
Last Modified: 08 Aug 2025
Version:  3
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