键盘无响应,尝试在 Windows 中键入时听到咔哒声
Summary: 在 Windows 11 或 Windows 10 中键入时,键盘没有响应,并且键盘发出咔嗒声。这是意外启用筛选键的结果。
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
计算机键盘(内置或连接的外接键盘)对输入没有响应。通过扬声器键入 Windows 11 或 Windows 10 时,会听到键盘咔嗒声。外接键盘也无法正常工作,症状相同。屏幕上的键盘正常工作。
Cause
启用筛选键。
当按住 shift 键八秒钟并启用筛选键时,会发生这种情况。(默认设置是启用筛选键)
Resolution
在 Windows 11 和 10 中按照以下步骤关闭筛选键:
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打开设置:
单击 开始按钮 ,然后单击 设置图标 (齿轮图标)。
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转至辅助功能:
在 Windows 10 中,选择 轻松访问。在 Windows 11 中,选择 辅助功能。
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选择键盘:
从左侧菜单中选择 键盘 。
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关闭筛选键:
找到 筛选键 并将其切换到 关闭 位置。
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可选:
禁用键盘快捷方式:
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意外启用筛选键时,请禁用激活它的快捷方式。
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在筛选键下,单击 设置筛选键。
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然后清除显示以下内容的框;按住右 SHIFT 键 8 秒钟后打开筛选键。
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Affected Products
Alienware Advanced Gaming Keyboard – AW568, Alienware Mechanical Gaming Keyboard | AW310K, Alienware RGB Mechanical Gaming Keyboard AW410K, Alienware Tenkeyless Gaming Keyboard AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K
, Alienware Pro Gaming Keyboard – AW768, Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Dell Laptops, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Fixed Workstations, Mobile Workstations, Alienware Pro Wireless Gaming Keyboard, Alienware Tri-Mode Wireless Gaming Keyboard AW920K, Dell Wireless Chrome Keyboard KB5220W-C, Dell Business Multimedia Keyboard KB522, Dell Wired Keyboard KB216, Dell Bluetooth Keyboard Folio WK415, Dell Pro Plus Compact Keyboard KB740, Dell Pro Silent Wired Collaboration Keyboard KB525C, Dell Pro Premium Collaboration Keyboard KB900, Dell Pro Compact Silent Keyboard and Mouse - KM555, Dell Wireless Keyboard & Mouse Bundle KM632, Dell Pro Premium Collaboration Keyboard and Mouse KM900, Dell Pro Plus Keyboard KB700, Dell Pro Plus Compact Keyboard and Mouse KM7120W, Dell Pro Plus Keyboard and Mouse KM7321W, Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Keyboard WK717, Dell Pro Max Micro XE FCM2250, Dell Pro Keyboard and Mouse KM5221W, Dell Pro Smartcard Keyboard KB813, Dell Wireless Keyboard and Mouse - KM117, Dell Keyboard and Mouse KM3322W, Dell Wireless Keyboard and Mouse- KM636 (black), Dell Wireless Keyboard & Mouse KM714, Dell Pro Keyboard KB500
...
Article Properties
Article Number: 000137690
Article Type: Solution
Last Modified: 19 Nov 2025
Version: 5
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