PowerProtect: Unable to Disable Storage Migration for Virtual Machine "vm-xxx" VDDK Error: 1

Summary: PowerProtect Data Manager: Unable to disable storage migration for virtual machine "vm-xxx." VDDK Error: 1: Unknown error. The vCenter certificate was updated.

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Symptoms

From the backup log, the below key error is seen: 
2021-11-09T04:39:34Z INFO: [828e8619dcf4ba39;914d26767d8e75f6] There are 2 certificates available at <vCenter hostname>. First one will be used.
2021-11-09T04:39:34Z ERROR: [828e8619dcf4ba39;914d26767d8e75f6] Unable to disable storage migration for virtual machine "vm-14390". VDDK Error: 1: Unknown error.
2021-11-09T04:39:49Z TRACE: [828e8619dcf4ba39;914d26767d8e75f6] Retrying disable Storage vMotion due to error: Unable to disable storage migration for virtual machine "vm-14390". VDDK Error: 1: Unknown error

From the VDDK log, the below key error is seen: 
2021-11-09T04:45:20Z NOTICE: VDDK INFO The remote host certificate has these problems:
2021-11-09T04:45:20Z NOTICE: VDDK INFO
2021-11-09T04:45:20Z NOTICE: VDDK INFO * Host name does not match the subject name(s) in certificate.
2021-11-09T04:45:20Z NOTICE: VDDK INFO
2021-11-09T04:45:20Z NOTICE: VDDK INFO * unable to get local issuer certificate at 5121.
2021-11-09T04:45:20Z NOTICE: VDDK INFO VixDiskLib: VixDiskLib_PrepareForAccess: Disable Storage VMotion failed. Error 1 (Unknown error) (Other error encountered: SSL Exception: Verification parameters:
2021-11-09T04:45:20Z NOTICE: VDDK INFO PeerThumbprint: FD:67:2F:E3:34:F3:9F:0D:9A:2F:99:31:79:07:72:03:AD:B4:5F:90
2021-11-09T04:45:20Z NOTICE: VDDK INFO ExpectedThumbprint: 62:d3:04:ea:29:a2:56:2f:e2:0b:83:ba:bb:69:8a:dc:4c:b3:78:6c
2021-11-09T04:45:20Z NOTICE: VDDK INFO ExpectedPeerName: <IP address>

Cause

The vCenter certificate was updated, our vProxy is still using the cache.

Resolution

  1. Update the certificate on the PowerProtect Data Manager using the ppcp tool.
# ./ppcp vcenter list                                                                   <-- Confirm vCenter hostname and port (default 443)
# ./ppcp certs update --host <vCenterName> --port 443          <-- Update vCenter cert on PPDM
  1. vProxy VM Direct Engine may require a reboot to clear certificate cache.

Affected Products

PowerProtect Data Manager, PowerProtect Software
Article Properties
Article Number: 000193722
Article Type: Solution
Last Modified: 20 Nov 2024
Version:  2
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