How to Obtain and Use a Technical Support Provided Microsoft Office Replacement Key

Summary: Some newly purchased Dell computers may experience an issue activating Microsoft Office. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your Microsoft Office software. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Download Process:

  1. Go to My Account Portal.
  2. Enter your Email Address and Password.
  3. Accept the End-User License Agreement (EULA).
  4. Click Software Licenses.
  5. Locate and click the Microsoft 365 Basic, Global, PIPC eligible, MSA item the customer purchased.
    My Account Portal Software Licenses
    My Account Portal Software Licenses
     
  6. Locate the License Key and copy it for pasting into Microsoft Office.
    My Account Portal Software Licenses, License Key
    My Account Portal Software Licenses, License Key
     
  7. In your web browser, go to https://Account.Microsoft.com This hyperlink is taking you to a website outside of Dell Technologies. and Login In with your Microsoft Account (MSA).
    Microsoft Account Example
    Microsoft Account Example
     
  8. In the browser address bar, type Account.Microsoft.com/Billing/Redeem and press Enter, this should bring you to the following page:
    Microsoft Account Redeem Your Code or Gift Card Example
    Microsoft Account, Redeem Your Code or Gift Card Example
     
  9. Paste the Product Key copied from the My Account Portal in the text box, and click Next.
    Microsoft Account Redeem Your Code or Gift Card, Key Entered Example
    Microsoft Account, Redeem Your Code or Gift Card, Key Entered Example
     
  10. The next page will confirm Microsoft Office, click Confirm to proceed.
    Microsoft Account, Here is What You Get Example
    Microsoft Account Here is What You Get Example
     
  11. Once is its confirmed, you can double-check the key was accepted by going to the Subscriptions page, and scrolling down to Product you’ve purchased.
    Microsoft Account Subscriptions
    Microsoft Account Subscriptions
     
  12. Open a Microsoft Office application like Word. The application might require an update. If it does, perform the update.
    Microsoft Word Needs an Update
    Microsoft Word Needs an Update
     
  13. Upon opening or reopening a Microsoft Office application like Word, you see the You’ve got Office message.
    Microsoft Word, You've Got Office
    Microsoft Word, You've Got Office
     
  14. Once all the Microsoft agreements are accepted, go to File → Account page to confirm Microsoft Office is activated.
    Microsoft Word, Account Menu
    Microsoft Word, Account Menu
     

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Affected Products

Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware , Dell Laptops, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250 ...
Article Properties
Article Number: 000340145
Article Type: How To
Last Modified: 03 Jul 2025
Version:  1
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