NetWorker: Configuring the NetWorker Server Mail Home and Secure Connect Gateway (SCG)

Summary: This article provides information for configuring NetWorker server Mail Home and Secure Connect Gateway (SCG)

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Instructions

NOTE: EMC Secure Remote Services (Secure Remote Services) is deprecated starting NetWorker 19.9. NetWorker versions prior to NetWorker 19.9 have passed End of Support Life (EOSL). Secure Remote Services was replaced with Secure Connect Gateway (SCG). The information outlined in this article is available in the NetWorker Administration Guide, available through: Support for NetWorker | Manuals & Documents 

Configuring Mail Home

Perform the following steps to configure MainHome:

  1. In the NetWorker Management Console (NMC) click Server, and then select NSR SCG.
  2. In the Usage Analytics area, select the Telemetry option as Mail Home:
    Mail Home Settings 
  3. 'Clear Enable alerts to remove all the alerts pertaining to NSR SCG. This option is enabled by default.
  4. In the Mail Home Identity area, type information for the fields in the following table.
Field Description
Name Identifier for the Mail Home resource. This field is autopopulated.
Mail program

The mail program for Mail Home. The default for:

  • Windows: smtpmail -h <mail_server>
  • Linux: /bin/mail

For Linux NetWorker server, perform the following one-time configuration.

  1. Run the postfix stop command to stop the postfix service.
  2. Open /etc/postfix/main.cf using a text editor. Search for relayhost attribute value, if already available modify, relayhost = <Mail Server>. 
  3. Run the postfix command.
NOTE: Ensure that you provide the correct mail server hostname.
Sender email address The email address of the sender for Mail Home.
Email address The email address to which the reports are sent. The default value is NetWorkerProfile@dell.com and it is noneditable.
Additional email recipients The list of additional email addresses to receive reports from Mail Home. In the
case of multiple values, use space as a separator.
  1. (Optional) In the Configuration area you can change the defaults.
Field Description
Send now. To send the database immediately, select the checkbox. Once the database is sent, NetWorker by default clears the checkbox.
Review daemon.raw for errors:
Frequency in weeks Select the frequency in weeks that the local database is sent. The default frequency is set to 2.
Day of the week Select the day of the week that the local database is sent. The default day is set to Monday.
Hours Select the hour of the day that the local database is sent. The default hour is set to 8 for 8 AM.
Exclude attributes. To prevent nsrdump from reporting certain attributes through Mail Home, type the list of comma-separated attributes. Excluded attribute names apply to all resources across the database. The default attributes are hostname, datazone pass phrase, password, and user id.
Exclude resources. To prevent nsrdump from reporting certain resources through Mail Home, type the list of comma-separated resources. The default-excluded resource is set to NSR lockbox.
  1. Once the details are updated, click OK to accept the SCG-related changes. If you want to cancel the changes you entered click Reset.

Configuring Secure Connect Gateway (SCG):

You must install the Secure Connect Gateway (SCG) virtual edition 5.12 or later from Support for Secure Connect Gateway - Virtual Edition | Drivers & Downloads and configure NetWorker to communicate with the SCG appliance. See the SCG Deployment Guide on the Dell support page for details about how to deploy the SCG virtual edition.

  1. Install and deploy the SCG appliance v5.12 or later. You can access SCG documentation and downloads from the SCG product page.
  2. Ensure that NetWorker can reach the host port 5700 and 9443.
  3. In the NetWorker Management Console (NMC) click Server, and then select NSR SCG.
    Configuring SCG 
  4. Clear Enable alerts to remove all the alerts pertaining to NSR SCG. This option is enabled by default.
  5. In the SCG Identity section, enter required information for the fields as mentioned in the following table.
Field Description
SCG hostname Hostname or IP of the SCG.
SCG port TCP port number for the SCG service. The default port is 9443.
Username Username is your online support account email. Go to the Support website at https://support.dell.com to check your account. For more details on the Support
website, see How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account
Password Password is your online support account password.
Comment (Optional) Description of this resource or other explanatory remarks.
Email contact Administrator's email address. The default is Administrator@NetWorker_SERVER_NAME
NOTE: During the SCG Provisioning process, after you use your online support credentials to authenticate, you select your particular site ID from a list of site IDs associated with your login.

The following fields are filled by NetWorker.

Field Description
Name  Identifier for the SCG resource.
Product key After a successful registration, SCG returns the product key. This key is used for authentication with the SCG service. (Hidden Attribute) The key automatically gets updated after the SCG host is successfully registered with the NetWorker Server.
SCG instance id The value that is returned from the SCG host to identify this NetWorker Server instance. The id automatically gets updated after the SCG host is successfully registered with the NetWorker Server.
Email contact Administrator's email address.
  1. (Optional) In the Configuration area you can change the defaults.
Field Description
Send now. To send the database immediately, select the checkbox. Once the database is sent, NetWorker by default clears the checkbox.
Review daemon.raw for errors:
Frequency in weeks Select the frequency in weeks that the local database is sent. The default frequency is set to 2.
Day of the week Select the day of the week that the local database is sent. The default day is set to Monday.
Hours Select the hour of the day that the local database is sent. The default hour is set to 8 for 8 AM.
Exclude attributes. To prevent nsrdump from reporting certain attributes through Mail Home, type the list of comma-separated attributes. Excluded attribute names apply to all resources across the database. The default attributes are hostname, datazone pass phrase, password, and user id.
Exclude resources. To prevent nsrdump from reporting certain resources through Mail Home, type the list of comma-separated resources. The default-excluded resource is set to NSR lockbox.
  1. Once the details are updated, click OK to accept the SCG-related changes. If you want to cancel the changes, you entered click Reset.

Additional Information

Troubleshooting Mail Home

If the NetWorker server is not sending email alerts, confirm that you can send emails from the NetWorker server command-line. For more information, see: 

Troubleshooting SCG

Secure Connect Gateway (SCG) registration fails. 

Issue

The registration could fail due to:

  • Incorrect SCG hostname, IP, or port
  • Incorrect SCG username or password
  • A firewall blocks access to the SCG port.

Fix

Use the correct connection information and open the SCG port on the firewall. See:

Secure Connect Gateway (SCG) keepalive, or file transfer fails.

Issue

The failure could be due to invalid credentials:

  • SCG is not configured and registered.
  • SCG instance id is edited manually.
  • SCG product key is modified.

Fix

Configure SCG and verify that the registration call obtained an SCG instance id:

  • Undo modification of SCG instance id and the product key.
  • Alternatively, force the SCG re-registration by deleting the contents of the SCG instance id in the NSR SCG resource.

Affected Products

Secure Connect Gateway, NetWorker

Products

NetWorker Family, Secure Connect Gateway - Virtual Edition
Article Properties
Article Number: 000019355
Article Type: How To
Last Modified: 12 Feb 2026
Version:  5
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