Dell Endpoint Security Suite Enterprise Advanced Threat Protection Client Does Not Update
Summary: This article provides information upgrading the Dell Endpoint Security Suite Enterprise Advanced Threat Protection client.
Symptoms
- As of May 2022, Dell Endpoint Security Suite Enterprise has reached End of Maintenance. This article is no longer updated by Dell. For more information, reference Product Life Cycle (End of Support and End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
Affected Products:
- Dell Endpoint Security Suite Enterprise
Dell Endpoint Security Suite Enterprise Advanced Threat Protection client does not update when updating from v8.9.0 to 8.9.1 (Dell Endpoint Security Suite Enterprise v1.0.0 to Dell Endpoint Security Suite Enterprise v1.0.1).
Cause
Not Applicable
Resolution
To uninstall Dell Endpoint Security Suite Enterprise v1.0.0 Advanced Threat Protection, that you can run the following from an administrative command prompt:
msiexec.exe /X {6AD61075-1F1F-4F95-8D57-E62AEE41A60F} /norestart
If this does not work, we can find the product code for the installed version and call the uninstall to remove the product manually using this command, run from an administrator command prompt:
wmic path Win32_product WHERE (Caption like "%%Cylance%%") call uninstall
To install the updated client, run the following commands from a command prompt:
DDPSuite.exe /z"\"EXTRACT_INSTALLERS=C:\Extracted\"" AdvancedThreatProtection_x64.msi /qn REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1 /l*v "C:\ProgramData\Dell\Dell Data Protection\Installer Logs\ATP.log" APPFOLDER="C:\Program Files\Dell\Dell Data Protection\Advanced Threat Protection"
To contact support, reference Dell Data Security International Support Phone Numbers.
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