L’interface utilisateur de NetWorker Management Console ne démarre pas en raison d’un processus HTTPD obsolète

Summary: Les processus httpd passent à l’état obsolète après le démarrage du service GST. Cela empêche l’interface utilisateur NMC de démarrer.

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Symptoms

  • NetWorker Management Console (NMC) ne se lance pas.
  • Le serveur NMC est installé sur un serveur Linux.
  • Le processus HTTPD du serveur NMC passe à un état obsolète après le démarrage du service GST.
  • Le service GST du serveur NMC et les processus Postgres restent en cours d’exécution
# ps -ef | grep http
nsrnmc   41023 41018  0 10:33 ?        00:00:00 [httpd] <defunct>

# ps -ef | grep post
nsrnmc   41031     1  0 10:33 ?        00:00:00 /opt/lgtonmc/postgres/11.1/bin/postgres -D /nsr/nmc/nmcdb/pgdata
nsrnmc   41032 41031  0 10:34 ?        00:00:00 postgres: logger
nsrnmc   41034 41031  0 10:34 ?        00:00:00 postgres: checkpointer
nsrnmc   41035 41031  0 10:34 ?        00:00:00 postgres: background writer
nsrnmc   41036 41031  0 10:34 ?        00:00:00 postgres: walwriter
nsrnmc   41037 41031  0 10:34 ?        00:00:00 postgres: autovacuum launcher
nsrnmc   41038 41031  0 10:34 ?        00:00:00 postgres: stats collector
nsrnmc   41039 41031  0 10:34 ?        00:00:00 postgres: logical replication launcher
nsrnmc   41050 41031  0 10:34 ?        00:00:00 postgres: lgtogst lgto_gst ::1(44112) idle
  • Messages de l' /opt/lgtonmc/management/logs/web_output rapport:
[ssl:warn] [pid 5627:tid 140339033118592] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.0.2n  7 Dec 2017, version currently loaded is OpenSSL 1.0.2h-fips  3 May 2016) - may result in undefined or erroneous behavior
[ssl:warn] [pid 5627:tid 140339033118592] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[ssl:warn] [pid 5627:tid 140339033118592] AH01909: localhost:9000:0 server certificate does NOT include an ID which matches the server name
[mpm_event:notice] [pid 5627:tid 140339033118592] AH00489: Apache/2.4.38 (Unix) OpenSSL/1.0.2h-fips configured -- resuming normal operations
[core:notice] [pid 5627:tid 140339033118592] AH00094: Command line: '/opt/lgtonmc/apache/bin/httpd -f /opt/lgtonmc/apache/conf/httpd.conf'
[mpm_event:error] [pid 5627:tid 140339033118592] AH10159: server is within MinSpareThreads of MaxRequestWorkers, consider raising the MaxRequestWorkers setting

Cause

La commande httpd.pid n’a pas été supprimé lors de la fermeture du service GST.

Resolution

  1. Ouvrez un shell avec élévation de privilèges sur le serveur NMC.
  2. Arrêtez le service GST :
# systemctl stop gst
  1. Supprimez le fichier httpd.pid
# rm /opt/ lgtonmc/apache/logs/httpd.pid
  1. Démarrer le service GST
# systemctl start gst

Affected Products

NetWorker, NetWorker Management Console

Products

NetWorker Family
Article Properties
Article Number: 000180650
Article Type: Solution
Last Modified: 23 Feb 2026
Version:  2
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