Waves MaxxAudio Pro Application Issues on Vostro 3400, Vostro 3405, Vostro 3500, Inspiron 3501, or Inspiron 3505

Summary: Information about two audio issues on the Vostro 3400, Vostro 3405, Vostro 3500, Inspiron 3501, and Inspiron 3505

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Issue 1: No audio device selected message appears after inserting an external audio device.

The example message for the Realtek audio codec.

MaxxAudioPro Device Select Message

Issue 2: Cannot launch the Waves MaxxAudio Pro Application with "Audio driver is not up to date, please check for Windows update" error.

MaxxAudioPro Error Message, Audio Driver is Not Up to Date, Please Check for Windows Update

Note: This Application is an UWP, so after clicking the installation file it links to the download page from the Microsoft Store.

Waves MaxxAudio Pro for Dell 2020 Example One in the Microsoft Store
Waves MaxxAudio Pro for Dell 2020 Example Two in the Microsoft Store

Cause

How to Identify the Audio Codec Vendor

Click the Speaker icon in the system tray and check the vendor information.

Windows System Tray Speaker Icon, Cirrus Logic
Cirrus Logic

Windows System Tray Speaker Icon, Realtek
Realtek

Resolution

Issue 1:

It is a design limitation and an expected behavior if you purchase a computer with the Cirrus logic audio codec solution. Follow this guide to setup the device manually.

  • Set the external microphone device to use.
    1. Right-click the Speaker Icon in the system tray and select Sounds.
      Windows System Tray, Speaker Menu
    2. Right-click the device which you want to use under Recording and select Set as Default Device.
      Windows Sound Setting, Recording Tab
  • Set the headphones device to use.
    1. Right-click the Speaker Icon in the system tray and select Sounds.
      Windows System Tray, Speaker Menu
    2. Right-click the device which you want to use under Playback and select Set as Default Device.
      Windows Sound Setting, Recording Tab

Issue 2:

The Realtek audio codec supports the Waves MaxxAudio Pro Application, but the Cirrus logic audio codec does not. Use this guide to uninstall the Waves MaxxAudio Pro Application manually on Cirrus Logic audio codec-installed computers.

  • Type MaxxAudioPro as a keyword in the Windows Search Bar to find the application and click Uninstall to remove the application.
    Windows Search Bar, MaxxAudioPro Uninstall

Affected Products

Inspiron 3501, Inspiron 3505, Vostro 3400, Vostro 3405, Vostro 3500
Article Properties
Article Number: 000184958
Article Type: Solution
Last Modified: 09 May 2026
Version:  6
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