PowerProtect: Implementeringsfejl opstår med API-fejl på tilladelsesliste pga. forkert værtsnavnsopløsning i PowerProtect Data Manager 19.20
Summary: Dette problem opstår ved implementering af PowerProtect Data Manager (PPDM) version 19.20-søgenode. Dette resulterer i mislykket initialisering på grund af InfrastructureNodeSessions-fejl og manglende evne til at generere cert-key og allowlist fully qualified domain name (FQDN). ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
PPDM 19.20-søgenoden kunne ikke udrulles.
Fejlmeddelelse:
"Error message "Unable to generate cert-key, thumbprint string for node deployment - unable to allowlist fqdn"!
Unable to deploy VM. Unable to generate virtual machine deployment configuration. Unable to generate cert-key, thumbprint string for node deployment. unable to allowlist fqdn. Request unsuccessful: Post "https://localhost:8443/api/v2/whitelist": http: ContentLength=76 with Body length 0 (0
Cause
IP-adressen og FQDN for PPDM var blevet kommenteret i filen /etc/hosts, hvilket førte til, at Eureka løste et forkert værtsnavn, hvilket fik tilladelsesliste-API'en til at mislykkes og forhindrede søgemaskinen i at implementere med succes.
admin:~> date; curl -w '\nHTTP_CODE=%
> {http_code}
> \n' -s -k -H "Authorization: Bearer $token" -H "Content-Type: application/json" -X POST https://localhost:8443/api/v2/whitelist -k -d '
> {"expiresAt" : "2026-02-10T22:29:13.000Z", "ip" : "xxx.xxx.xxx.xxx", "state": "APPROVED"}
> '; date
Thu 18 Sep 2025 07:59:07 AM EDT
{ "reason" : "The service is unavailable.", "remediation" : "Try the operation again later.", "code" : 503, "path" : "/api/v2/whitelist", "timestamp" : 1758196747565, "details" : [ ] }
HTTP_CODE=%
{http_code}
Resolution
Tilføjede de korrekte poster i /etc/hosts for PPDM-værten og genstartede både AAA og Eureka.
Derefter omplacerede søgemaskinerne.
Article Properties
Article Number: 000371019
Article Type: Solution
Last Modified: 29 Sep 2025
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.