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Troubleshooting Internet Connectivity Issues on Your Dell Computer

Summary: Learn how to resolve common internet connection issues on your Dell computer that matches the Operating system.

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Article Content


Symptoms

Affected Operating Systems:

  • Windows 10
  • Ubuntu

For help with your Wireless, Wired or Mobile Broadband adapter, reference the expanding sections. The links that are provided take you to articles containing information, how-to's, and troubleshooting steps.

Cause

Not Applicable

Resolution

Windows 10

  • HomeGroup has been removed from Windows 10 (Version 1803). Reference the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. This hyperlink is taking you to a website outside of Dell Technologies.
  • To resolve shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.
    2. Touch or click Troubleshoot (System settings).
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
    4. Touch or click Share Folders.
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you can get to them from any computer, tablet, or phone. For more information, reference Microsoft Knowledge Base article OneDrive on your personal computer This hyperlink is taking you to a website outside of Dell Technologies.
  • When at a public location (coffee shop, library, airport, hotel, so forth) you should set your network location to Public, this helps protect you from intruders. In order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Ensure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower bottom-right corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Inkjet Printer Setup on Wireless Network and Checklist for Printer Networking in Windows
Video: WiFi Tips (Official Dell Tech Support)

Duration: 01:59
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Video: Troubleshooting Wireless Connection DELL (Official Dell Tech Support)

Duration: 04:15
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Windows 10

  • HomeGroup has been removed from Windows 10 (Version 1803). Reference the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. This hyperlink is taking you to a website outside of Dell Technologies.
  • To resolve shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.
    2. Touch or click Troubleshoot (System settings).
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
    4. Touch or click Share Folders.
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you can get to them from any personal computer, tablet, or phone. For more information, reference Microsoft Knowledge Base article OneDrive on your personal computerThis hyperlink is taking you to a website outside of Dell Technologies.
  • When at a public location (coffee shop, library, airport, hotel, so forth) you should set your network location to Public, this helps protect you from intruders. In order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Ensure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower bottom-hand corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Inkjet Printer Setup on Wireless Network and Checklist for Printer Networking in Windows

Additional Information

Article Properties


Affected Product
Alienware 15 R4, Alienware 17 R5, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R5, G Series, G Series, Alienware, Inspiron, Vostro, XPS, Legacy Laptop Models, Wireless Networking, Fixed Workstations , Dell SE2719H, Dell G7 15 7588, Inspiron 3452, Inspiron 15 7572, Inspiron 7580, Inspiron 3052, Inspiron 20 3064, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Inspiron 3252, Inspiron 3268, Inspiron 3655, Inspiron 3656, Inspiron 3668, Latitude 5290 2-in-1, Latitude 5290, Latitude 7290, Latitude 3390 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 3490, Latitude 5490, Latitude 5491, Latitude 7490, Latitude 3590, Latitude 5590, Latitude 5591, OptiPlex 3050 All-In-One, OptiPlex 3050 Tower, OptiPlex 3050 Micro, OptiPlex 3050 Small Form Factor, OptiPlex 3060 Tower, OptiPlex 3060 Micro, OptiPlex 3060 Small Form Factor, OptiPlex 5050 Tower, OptiPlex 5050 Micro, OptiPlex 5050 Small Form Factor, OptiPlex 5060 Tower, OptiPlex 5060 Micro, OptiPlex 5060 Small Form Factor, OptiPlex 5250 All-In-One, OptiPlex 7050 Tower, OptiPlex 7050 Micro, OptiPlex 7050 Small Form Factor, OptiPlex 7060 Tower, OptiPlex 7060 Micro, OptiPlex 7060 Small Form Factor, OptiPlex 7450 All-In-One, OptiPlex 7460 All-In-One, OptiPlex 7760 All-In-One, Vostro 5370, Vostro 14 3468, Vostro 5471, Vostro 15 3568, Vostro 15 5568, Vostro 3470, Vostro 3670, XPS 27 7760, XPS 8920 ...
Last Published Date

29 Jun 2023

Version

28

Article Type

Solution