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Article Number: 000131809

Steps for Updating the Firmware for Your Dell Monitor

Summary: This article talks about how to update monitor firmware and measures to take before installing the firmware update.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Table of contents:

  1. Firmware Update
  2. Monitor Firmware Update Process
  3. Instructions to install monitor firmware

Cause

Firmware Update

Firmware updates are released to resolve issues or improve the functionality of Dell monitors.

Incorrect application of a firmware update can damage the Dell monitor.

NOTE: Some Dell monitors will not receive firmware updates.


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Resolution

Monitor Firmware Update Process

There are specific requirements that must be met to successfully apply a firmware update to your Dell monitor.

CAUTION:
  • Connect the USB upstream cable between the monitor and your computer. Do not use a docking station or any other device between this connection.
  • Disconnect all other video and USB cables from the monitor before updating firmware.
  • Disconnect all other monitors from the laptop or desktop. This ensures that only one display is connected while conducting firmware update.
  • Do not unplug the USB upstream cable or turn off the power during the update process.
  • Update your monitors one at a time. Do not conduct firmware update on multiple monitors at a given time.
  • Disable both the monitor and computers power save features.

When using a Desktop computer, you can have another monitor with video that is only connected to view the download instructions. DO NOT have any USB cables connected to this monitor.

The best method is to use a laptop to conduct the firmware upgrade as it has its own display to view the instructions.

  1. The monitor must be connected to a power source during the firmware update process.
  2. The USB upstream cable must be connected between the monitor and the computer you are using to install the firmware update (Figure 1).
    Dell Monitor and Computer Connections
    Figure 1: Required connections for a firmware update to your monitor.

After the Firmware process is complete, you will receive the following message towards the bottom (Figure 2): "To complete update, turn off monitor, replug power cord, turn on monitor."
Dell Monitor Firmware Updater Screen
Figure 2: Firmware Update Screen.

Turn the monitor off, disconnect the power cable, wait 2-5 seconds, reconnect the power cable, and turn the monitor back on.

The firmware for your monitor (if available) can be found on the Dell Drivers & Downloads page.

If you have questions about this article, Contact Technical Support.


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Instructions to install monitor firmware

  1. Browse to Dell Drivers & Downloads.
  2. Identify your Dell product
    • Enter the Service Tag, Express Service Code, or the Serial number of the Dell monitor and click Search.
    • Or, click Browse all products to manually select your Dell monitor from the catalog.
  3. Click Find Drivers.
  4. Select the Operating System.
  5. Under Category, select Application.
  6. Locate the latest Firmware Update Package.
  7. Click Download and save the file to your computer.
  8. Open File Explorer (also known as Windows Explorer), and browse to the location where the downloaded file is saved.
  9. Right-click the Firmware Update Package zip file and click Extract all.
  10. Click Extract.
    This instruction extracts files from the zip into a folder named same as the downloaded zip file.
  11. Double-click the folder to open.
  12. Double-click the Dell Monitor Firmware Update Utility setup file and follow the on-screen instructions to complete the installation process.

For Silent installation

  1. After Step 11, Type CMD in address bar of the folder and press Enter. This step opens Command Prompt window from this folder.

    Open Command Prompt from Windows Explorer
    Figure 3: Open Command Prompt from Windows Explorer

  2. Type following code and press Enter. 
    Start /wait Dell_MonitorFirmwareUpdateUtility_XXXXXXX_XXXXXX.exe -s

    Image shows example of the syntax used in Command prompt when updating firmware for Dell monitor C2422HE
    Figure 4: Image shows example of the syntax used in Command prompt when updating firmware for Dell monitor C2422HE

  3. The computer will then install firmware on monitor in silent mode.


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Article Properties

Affected Product

Monitors & Accessories

Last Published Date

01 Feb 2023

Version

5

Article Type

Solution

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