PowerEdge: How to Run Hardware Diagnostics on the Server

This article shows how to start the Hardware Diagnostic on PowerEdge servers, which is a tool provided by Dell for basic troubleshooting and maintenance.

Table of Contents

1. Introduction
2. PowerEdge Servers 17G
3. PowerEdge Servers 12G, 13G to 16G
4. PowerEdge Servers 11G
5. PowerEdge Servers 9G or 10G

Introduction

Hardware Diagnostics are embedded tools installed in the pre-OPERATING SYSTEM of your server. Dell provides the hardware diagnostics tools.

It is recommended that you run diagnostics using the Hardware Diagnostics utility as part of a regular maintenance plan, to validate that the attached hardware is functioning properly.

The diagnostics utility has a physical (as opposed to logical) view of the attached hardware, it can identify hardware problems that the operating system and other online tools cannot identify.

You can use the hardware diagnostics utility to validate the memory, I/O devices, CPU, hard drives, and other peripherals.

The procedure depends on your Server Generation, shortcuts and screenshots are available below.

Find detailed information in the User Manual of your PowerEdge Server:

1. Go to the PowerEdge section on Dell.com/Support
2. Choose the matching system type and click it
3. All available manuals are displayed

PowerEdge Servers 17G

Running the Embedded System Diagnostics from the Boot Manager.

1. Download the UEFI ePSA Diagnostics SWB from the Dell support site.
2. Install the UEFI ePSA Diagnostics SWB from iDRAC Web Interface.
3. Power cycle the system and Press F11 during boot.
4. Select System Utilities → Launch Diagnostics. The ePSA Preboot System Assessment window is displayed, listing all devices detected in the system. The diagnostics start running the tests on all the detected devices 

PowerEdge Servers 12G, 13G, and all newer generation servers

1. Press F10 at startup.
2. In the left pane of Lifecycle Controller, click Hardware Diagnostics.
3. In the right pane, click Run Hardware Diagnostics. The diagnostics utility is launched.
4. Follow the instructions on the screen. When the tests are complete, the results of the diagnostics tests are displayed on the screen. (Figure 1 - in English only)

PowerEdge Servers 11G

1. At startup, press F10 to enter into LifeCycle Controller.
2. Click Hardware Diagnostics.
3. On the screen, select
   • Run Diags to test components (Figure 2 (English-only))
   • MPMemory to run diagnostics on the memory modules (Figure 2 (English-only)).

Figure 2: Running the Diags

Starting the embedded Hardware Diagnostic tool

If you chose to Run Diags, you must:

1. Select Express Test to quick test all components
2. Select Extended Test to test all components intensively
3. Select the Custom Test to test single components

Figure 3: Test Options

Testing one device

1. Choose Custom Test
2. On the next page, you have to select the component you want to test.
   
   For example, for testing a hard disk: (Figure 4-English-only.)
   1. Choose the Drive that you want to test
   2. Choose the type of Test that you want to perform (for example, Drive Self-Test)
   3. Choose your preferred Diagnostic Options
      Recommended:
      • Non-Interactive Tests Only
      • Log output file pathname (to save the results)
      • Continue on Failure (to prevent interruption when failures are found)
3. Click Run Test to start the process

Figure 4: Testing a hard drive
 

Memory Diagnostics

MpMemory allows you to check the state of your memory.
If you chose the MPMemory option, you must select the type of test you want to run:

Express or Custom.
For a basic test, you can pick Express.

Figure 5: MpMemory (English)

For a Custom test, check the relevant test that you want to pass.

Figure 6: Custom Test (English)

The time it takes to run the test varies depending on the amount of memory installed in your server.

PowerEdge Servers 9G or 10G

1. Download the latest Dell 32-Bit Diagnostics for your PowerEdge server from Dell.com/Support
2. Run the application on your workstation.
3. Click Continue.
4. Choose a folder where to extract files.
5. Click Create a Bootable CD.
6. Choose a folder where to save the diags.iso file.
7. Burn diags.iso as an image to a CD or mount as virtual media in DRAC or How to Create a Bootable USB Device with Rufus to Update Dell Servers
8. Boot the server to CD/virtual media.
9. Choose option #2 - DDGUI Graphics based diagnostics.

Do not forget to record the test results.