IDPA: PowerProtect DP Rapid Upgrade Checker rapporterede en fejl i forbindelse med forhåndskontrol af firmwareopgradering
Summary: Enheder i PowerProtect Data Protection (DP)-serien og IDPA: PowerProtect DP Rapid Upgrade Checker (RUCK) rapporterede, at en forhåndskontrol af firmwareopgraderingen mislykkedes. Det cachelagrede svar med Node Event Service er deaktiveret. Nodehændelsestjenesten er i en forringet tilstand, og iDRAC-servicemodulet er ikke tilgængeligt/aktivt i øjeblikket. Kontrollér status for iDRAC Service Module/iDRAC. Dette kan skyldes forældet NVMe PM1735-kortfirmware i PCIe SSD-slot 4. ...
Symptoms
PowerProtect Data Protection Rapid Upgrade Checker (RUCK) mislykkes med følgende fejl:
+-----------+--------------------+--------+-----------------------------------------------+-----------------------------------------------+ | Component | Check | Status | Message | Remedy | +-----------+--------------------+--------+-----------------------------------------------+-----------------------------------------------+ | ESXi | firmware_readiness | FAILED | Firmware pre-upgrade checks failed. [ xxx.xxx.| Use KB https://www.dell.com/support/kbdoc/191 | | | | | xxx.xxx ]: The cached response with Node Event| 627 to fix the issue. | | | | | Service is disabled. Node Event Service is in | | | | | | a degraded state,iDRAC Service Module is not | | | | | | available/active at this time. Check iDRAC S | | | | | | ervice Module/iDRAC status. | | +-----------+--------------------+--------+-----------------------------------------------+-----------------------------------------------+
[ERROR] Firmware pre-upgrade checks failed. [ <ESXi IP Address> ]: The cached response with Node Event Service is disabled. Node Event Service is in a degraded state, iDRAC Service Module is not available/active at this time. Check iDRAC Service Module/iDRAC status.
Hardwaremodellen på PCIe SSD i slot 4 er et Dell Enterprise NVMe AGN MU AIC 1.6 TB-kort (NVMe PM1735), og firmwaren er under version 2.3.0.
PCIe SSD-kortmodellen og firmwareversionen er beskrevet på iDRAC. > Systemfysiske diske > PCIe-enhed – PCIe SSD i slot 4 Disk 1
I dette eksempel er PCIe SSD-kortet en PM1725b. Derfor er løsningen ikke relevant i dette tilfælde:
Figur 1: Sådan finder du PCIe SSD-kortet fra iDRAC-brugergrænsefladen.
I loggen over Dell iDRAC Technical Support Report (TSR) hedder PCIe SSD-kortet "Dell Ent NVMe AGN MU AIC 1,6 TB":
Figur 2: Fra TSR-loggen hedder NVMe PM1735-kortet Dell Ent NVMe AGN MU AIC 1,6 TB.
iDRAC Service Module (iSM) vises som Kører i iDRAC-brugergrænsefladen:
Figur 3: iSM-status kører.
Dell PT Agent og iSM kører, og problemet fortsætter efter genstart:
[root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/DellPTAgent status DellPTAgent is running [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/DellPTAgent stop Stopping DellPTAgent... watchdog-DellPTAgent: Terminating watchdog process with PID 7447869 DellPTAgent stopped [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/DellPTAgent start Starting DellPTAgent... DellPTAgent started [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/DellPTAgent status DellPTAgent is running [root@ESXi:/opt/dell/DellPTAgent/tools] [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/dcism-netmon-watchdog status iSM is active (running) [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/dcism-netmon-watchdog stop Module dcism_module successfully unloaded [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/dcism-netmon-watchdog start [root@ESXi:/opt/dell/DellPTAgent/tools] /etc/init.d/dcism-netmon-watchdog status iSM is active (running) [root@ESXi:/opt/dell/DellPTAgent/tools]
Cause
Fra ACM viser det, at iDRAC-cachen er forringet:
ACM:/tmp # dpacli -agentinfo
{"Agent Info": [{"ESXiHost-xxx.xxxx.xxx.xxx": {
"ptagentversion": "2.4.1-3",
"uptime": "54 seconds ( 54 seconds )",
"ism_version": "3.6.0",
"system_uuid": "618axxxx-xxxx-xxxx-xxxx-xxxxxxxxdd70",
"process_id": "7440642",
"host_epoch_time": "1646617738.156490 (secs.usecs)",
"model": "DP4400",
"name": "<ESXi_hostname>",
"mfr": "Dell Inc.",
"domain": "<ESXi FQDN>",
"servicetag": "XXXXXXX",
"os": "VMWare ESXi",
"os_version": "6.7.0 build-17700523",
"rest_endpoints": "https://127.0.0.1:8086,https://192.168.100.101:8086",
"api_blocking_enabled": "false",
"TPM Present": "false",
"MarvellLibraryVersion": "5.0.13.1109",
"libstorelib.so": "07.07",
"libstorelibir-3.so": "15.03-0",
"libstorelibit.so": "07.05",
"idrac_pass_thru_ip": "169.254.0.1",
"idrac_ethernet_ip": "xx.xxx.xxx.x",
"host_pass_thru_ip": "169.254.0.2",
"default_server_cert": "true",
"status": {
"idraccache": "Degraded",
"idracConnection": "OK",
"iSM": "N/A",
"agent": "Degraded"
}
}}]}
ACM:/tmp #
Og de samme oplysninger ses, når du trækker fra ESXi:
[root@ESXi:~] /opt/dell/DellPTAgent/tools/pta_call get agent/info
Request sent to DellPTAgent @ https://192.168.100.101:8086
{
"TPM Present": "false",
"MarvellLibraryVersion": "5.0.13.1109",
"uptime": "344 seconds ( 5 minutes 44 seconds )",
"system_uuid": "618axxxx-xxxx-xxxx-xxxx-xxxxxxxxdd70",
"host_pass_thru_ip": "169.254.0.2",
"servicetag": "XXXXXXX",
"domain": "<ESXi FQDN>",
"default_server_cert": "true",
"libstorelibir-3.so": "15.03-0",
"model": "DP4400",
"idrac_ethernet_ip": "xxx.xxx.xxx.xxx",
"os": "VMWare ESXi",
"rest_endpoints": "https://127.0.0.1:8086,https://192.168.100.101:8086",
"mfr": "Dell Inc.",
"api_blocking_enabled": "false",
"libstorelib.so": "07.07",
"ptagentversion": "2.4.1-3",
"ism_version": "3.6.0",
"host_epoch_time": "1646618523.10088 (secs.usecs)",
"os_version": "6.7.0 build-17700523",
"libstorelibit.so": "07.05",
"idrac_pass_thru_ip": "169.254.0.1",
"name": "<ESXi_hostname>",
"process_id": "7441193",
"status": {
"idraccache": "Degraded",
"idracConnection": "OK",
"agent": "Degraded",
"iSM": "N/A"
}
}
Response: status: 200 [OK], size: 1067 bytes, latency: 0.145 seconds.
[root@ESXi:~]
I dette tilfælde kunne PT-agenten ikke finde komponenten »PhysicalDisk« i hwInventory fordi den har problemer med at forespørge på data fra NVMe PM1735-kortet i slot 4.
Fra ESXi /scratch/log/pta_debug.log vises fejlmeddelelsen:
2022/03/07 04:51:03[UTC] [7459005:193227584] WARN - WSManClient::isValidResponse: Http request to host: 169.254.0.1, failed with status code: -5
2022/03/07 04:51:03[UTC] [7459005:193227584] WARN - getComponentFromInventory: Cannot find component 'PhysicalDisk' in hwInventory:
{
"Message": "Read timed out!",
"ReturnValue": -5
}
2022/03/07 04:52:57[UTC] [7459005:189000512] WARN - NvmeDiscoveredDevice::setIntAttrFromDescriptor: Cannot convert string <ie> to int.
2022/03/07 04:52:57[UTC] [7459005:189000512] WARN - NvmeDiscoveredDevice::setIntAttrFromDescriptor: Failed to read <bay> from <PCIe Slot 4>
Derfor foreslås det at opgradere NVMe 1735-firmware til version 2.3.0, som er samlet i "PowerProtect Data Protection Appliance-IDPA Firmware Gen14 December 2021." Den krævede firmwarefil er: Express-Flash-PCIe-SSD_Firmware_RP8RC_WN64_2.3.0_A03.EXE
Resolution
Sådan opgraderes NVMe 1735-firmwaren til version 2.3.0:
-
Download "PowerProtect Data Protection Series Appliance-IDPA Firmware Gen14 December 2021" fra Dell Support Web, og pak derefter den nødvendige firmwarefil ud
Express-Flash-PCIe-SSD_Firmware_RP8RC_WN64_2.3.0_A03.EXE. -
Luk den integrerede databeskyttelsesenhed fra ACM-webbrugergrænsefladen.
-
Når du har bekræftet, at ESXi er slukket, skal du logge på iDRAC-brugergrænsefladen og derefter manuelt uploade firmwarefilen til iDRAC:
Figur 4: Sådan uploader du firmware i iDRAC-brugergrænsefladen -
Vælg ikonet
Express-Flash-PCIe-SSD_Firmware_RP8RC_WN64_2.3.0_A03.EXEfil, og klik på Installer og genstart. Derefter installerer iDRAC firmwaren og genstarter.
Figur 5: Sådan anvendes firmwaren -
Efter genstart kan firmwareversionen kontrolleres i iDRAC >System > Inventory >Firmware Inventory:
Figur 6: Sådan gennemser du firmwaren fra firmwareoversigten - Overvågning af DP4400-opstarten og efter alle de virtuelle maskiner opstart med succes.
- Kør
dpaclikommandere igen i ACM, og bekræft, at ikonetidraccacheog agentstatus skal ændres til OK:
ACM:~ # dpacli -agentinfo
{"Agent Info": [{"ESXiHost-xxx.xxxx.xxx.xxx": {
"ptagentversion": "2.4.1-3",
"uptime": "595 seconds ( 9 minutes 55 seconds )",
"ism_version": "3.6.0",
"system_uuid": "618axxxx-xxxx-xxxx-xxxx-xxxxxxxxdd70",
"process_id": "2100391",
"host_epoch_time": "1646800495.522825 (secs.usecs)",
"model": "DP4400",
"name": "<ESXi_hostname>",
"mfr": "Dell Inc.",
"domain": "<ESXi FQDN>",
"servicetag": "XXXXXXX",
"os": "VMWare ESXi",
"os_version": "6.7.0 build-17700523",
"rest_endpoints": "https://127.0.0.1:8086,https://192.168.100.101:8086",
"api_blocking_enabled": "false",
"TPM Present": "false",
"MarvellLibraryVersion": "5.0.13.1109",
"libstorelib.so": "07.07",
"libstorelibir-3.so": "15.03-0",
"libstorelibit.so": "07.05",
"idrac_pass_thru_ip": "169.254.0.1",
"idrac_ethernet_ip": "xxx.xxx.xxx.xxx",
"host_pass_thru_ip": "169.254.0.2",
"default_server_cert": "true",
"status": {
"idraccache": "OK",
"idracConnection": "OK",
"iSM": "N/A",
"agent": "OK"
}
}}]}
ACM:~ #
-
Kør Health Check RUCK-værktøjet igen for at bekræfte, om problemet er blevet løst.
Additional Information
Firmwarepakken "PowerProtect DP Series Appliance-IDPA Firmware Gen14 December 2021" kan downloades fra Dell Support-websiden:
Figur 7: Firmwaren "PowerProtect DP Series Appliance-IDPA Firmware Gen14 December 2021" er tilgængelig på Dell Support-websiden.
Sådan udpakkes firmwaren fra IDPA_Firmware_Gen14_Update_Dec_2021_Package.zip, udpak alle bundtfilerne: "dpafw-2.312.rpm" > "dpafw-2.312-0.noarch.cpio" > "IDPA-2.312-2.312.tar.gz" > "IDPA-2.312-2.312.tar",> så kan firmwarefilen findes under DUPS > NVME:
Figur 8: Et eksempel på udpakning af NVMe PM1735-firmwaren fra firmwarepakken "PowerProtect DP Series Appliance-IDPA Firmware Gen14 December 2021".