IDPA： 節點事件服務因重複路由 169.254.0.1 而降級

Summary: 已停用快取的節點事件回應服務。節點事件服務已降級，因為有重複的路由 169.254.0.1。

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Symptoms

RUCK 預先檢查失敗 firmware_readiness：

[ERROR] Firmware pre-upgrade checks failed. [ 10.100.XX.XXX ]: The cached response with Node Event Service is disabled.
Node Event Service is in a degraded state,iDRAC Service Module is not available/active at this time.
Check iDRAC Service Module/iDRAC status.

執行以下命令時，idraccache 將會錯誤或降級。
 

[root@idpa-esx1:~] /opt/dell/DellPTAgent/tools/pta_call get agent/info
Request sent to DellPTAgent @ https://192.168.100.101:8086
{
    "libstorelibit.so": "07.05",
    "uptime": "177266 seconds ( 2 days 1 hour 14 minutes 26 seconds )",
    "host_pass_thru_ip": "169.254.0.2",
    "ism_version": "3.6.0",
    "model": "R640 IDPA",
    "os_version": "6.7.0 build-17700523",
    "process_id": "2101654",
    "libstorelibir-3.so": "15.03-0",
    "default_server_cert": "true",
    "TPM Present": "false",
    "MarvellLibraryVersion": "5.0.13.1109",
    "servicetag": "D3WCCD3",
    "mfr": "Dell Inc.",
    "system_uuid": "62dcf7ee-334e-8f96-f507-78ac4426a310",
    "status": {
        "iSM": "N/A",
        "agent": "Error/degraded",
        "idracConnection": "OK",
        "idraccache": "Error/degraded"

iSM 正在執行，但無法與 iDRAC：

PTAgent 偵錯記錄通訊 /scratch/log/pta_debug.log

2023/10/23 14:29:33[UTC] [19394369:246258496] WARN  - WSManClient::isValidResponse: Http request to host: 169.254.0.1, failed with status code: -4
2023/10/23 14:29:34[UTC] [19394369:246786880] WARN  - WSManClient::isValidResponse: Http request to host: 169.254.0.1, failed with status code: -4
2023/10/23 14:29:34[UTC] [19394369:246258496] WARN  - ISMMonitor::isISMServiceRunning: Command to check iSM status failed with error code <2>. <ism is active (running limited functionality)


 

Cause

此額外路由是在主機操作系統層創建的，並基於現有的網路配置。當 ESXi 組態中定義多個靜態路由時，通常會出現此行為。

可能原因包括使用從 ESXi 到 iDRAC 的內部 SSH 通道。

iSM 不會建立額外的路由，也不會偵測和修復任何額外的定義路由。

Resolution

注意：此問題的修正已新增至 goidpa 工具，請遵循以下 KB 安裝 goidpa：
PowerProtect Data Protection Appliance：GoIDPA 工具
接著在 ACM 上執行下列命令： 
To check this ptagent run:
./goidpa esx ptagent check

To fix issues with ptagent run:
./goidpa esx ptagent fix

 

注意：如果問題仍然存在，請聯絡 Dell 支援以取得進一步協助。

Additional Information

如果 goidpa 自動化失敗，以下是此因應措施的手動程序：
 
警示：從中移除 169.254.0.1/32 路由 vmk0 惟。從 vmk0 移除任何其他路由或從任何其他路由移除 169.254.xx.xx 路由 vmk 可能會導致其他路由問題。
  1. 確認 ESXi 路由表中的項目無效，這會使 iSM 無法使用 169.254.0.2 與 iDRAC 的 169.254.0.1 通訊。

發生此問題的範例網路環境如下所示。可使用 vmk0 用於網路 169.254.0.1/32 額外路由的介面閘道位址。

[root@idpa-esxi:~] esxcli network ip route ipv4 list
Network         Netmask          Gateway        Interface  Source
--------------  ---------------  -------------  ---------  ------
default             0.0.0.0                10.100.10.254   vmk0       MANUAL
10.100.10.0     255.255.255.0    0.0.0.0               vmk0       MANUAL
169.254.0.0     255.255.255.0    0.0.0.0               vmk2       MANUAL
169.254.0.1     255.255.255.255  10.100.xx.xxx  vmk0       MANUAL
192.168.100.96  255.255.255.224  0.0.0.0          vmk1       MANUAL
  1. 請移除此項目以修正 iSM 和 iDRAC 之間的佈線問題。
esxcli network ip route ipv4 remove -g 10.100.xx.xxx -n 169.254.0.1/32
  1. 項目已移除：
[root@idpa-esxi:~] esxcli network ip route ipv4 list
Network         Netmask          Gateway        Interface  Source
--------------  ---------------  -------------  ---------  ------
default             0.0.0.0                10.100.10.254   vmk0       MANUAL
10.100.10.0     255.255.255.0    0.0.0.0               vmk0       MANUAL
169.254.0.0     255.255.255.0    0.0.0.0               vmk2       MANUAL
192.168.100.96  255.255.255.224  0.0.0.0          vmk1       MANUAL
  1. 移除額外的路由後，請重新啟動 PTAgent 和 iSM 服務。
/etc/init.d/DellPTAgent restart
/etc/init.d/dcism-netmon-watchdog restart
  1. 執行韌體整備度以確認成功

DP4400：

curl -k -i -H "Content-Type:application/json" -X POST  https://localhost:8039/dpatools/api/v1/firmware/readinesscheck -d '{"idpaVersion": "2.7", "isRack": false, "hostList": [{"hostIP": "192.168.100.101", "esxiUser": "root", "esxiPassword": "IDPAPASSWORD"}]}'

IDPAPASSWORD = IDPA common password

範例：

curl -k -i -H "Content-Type:application/json" -X POST  https://localhost:8039/dpatools/api/v1/firmware/readinesscheck -d '{"idpaVersion": "2.7", "isRack": false, "hostList": [{"hostIP": "192.168.100.101", "esxiUser": "root", "esxiPassword": "Idpa_12345"}]}'

產量：

HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:38:41 GMT

[{"id":814402494717874004,"hostIP":"192.168.100.101","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":true,"twoHopIsRequired":false,"invalidFirmwareList":[],"messages":"The IDPA system is ready for firmware update.","links":[]}]

DP5x00/DP8x00：

for i in {1..3}; do curl -k -i -H "Content-Type:application/json" -X POST https://localhost:8039/dpatools/api/v1/firmware/readinesscheck -d '{"idpaVersion": "2.7", "isRack": true, "hostList": [{"hostIP": "192.168.100.10'${i}'", "esxiUser": "root", "esxiPassword": "IDPAPASSWORD"}]}'; done

IDPAPASSWORD = IDPA common password

範例：

for i in {1..3}; do curl -k -i -H "Content-Type:application/json" -X POST https://localhost:8039/dpatools/api/v1/firmware/readinesscheck -d '{"idpaVersion": "2.7", "isRack": true, "hostList": [{"hostIP": "192.168.100.10'${i}'", "esxiUser": "root", "esxiPassword": "Idpa_12345"}]}'; done

產量：

HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:39:05 GMT

[{"id":2337625064092707360,"hostIP":"192.168.100.101","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":false,"twoHopIsRequired":false,"invalidFirmwareList":[{"name":"Integrated Remote Access Controller","currentVersion":"3.36.103.36","minimumRequiredVersion":"4.40.10.00"}],"messages":"The IDPA system is ready for firmware update.","links":[]}]HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:39:44 GMT

[{"id":1389413431580575643,"hostIP":"192.168.100.102","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":true,"twoHopIsRequired":false,"invalidFirmwareList":[],"messages":"The IDPA system is ready for firmware update.","links":[]}]HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:40:19 GMT

[{"id":1184184063038749065,"hostIP":"192.168.100.103","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":true,"twoHopIsRequired":false,"invalidFirmwareList":[],"messages":"The IDPA system is ready for firmware update.","links":[]}]

 

 

執行下列命令，以檢查快取狀態：

/opt/dell/DellPTAgent/tools/pta_call get agent/info

產量：

Request sent to DellPTAgent @ https://192.168.100.101:8086
{
    "mfr": "Dell Inc.",
    "servicetag": "D3WCCD3",
    "host_epoch_time": "1699148602.56383 (secs.usecs)",
    "uptime": "204355 seconds ( 2 days 8 hours 45 minutes 55 seconds )",
    "system_uuid": "62dcf7ee-334e-8f96-f507-78ac4426a310",
    "model": "R640 IDPA",
    "process_id": "2101654",
    "libstorelibir-3.so": "15.03-0",
    "domain": "esx1-5800-crk.dp.ce.gslabs.lab.emc.com",
    "name": "esx1-5800-crk",
    "ptagentversion": "2.4.1-3",
    "idrac_ethernet_ip": "192.168.100.110",
    "os_version": "6.7.0 build-17700523",
    "ism_version": "3.6.0",
    "MarvellLibraryVersion": "5.0.13.1109",
    "libstorelib.so": "07.07",
    "host_pass_thru_ip": "169.254.0.2",
    "default_server_cert": "true",
    "status": {
        "iSM": "N/A",
        "agent": "OK",
        "idraccache": "OK",
        "idracConnection": "OK"
    },
    "idrac_pass_thru_ip": "169.254.0.1",
    "api_blocking_enabled": "false",
    "os": "VMWare ESXi",
    "rest_endpoints": "https://192.168.100.101:8086",
    "TPM Present": "false",
    "libstorelibit.so": "07.05"
}
Response: status: 200 [OK], size: 1063 bytes, latency: 0.144 seconds.

 

Affected Products

PowerProtect DP4400, PowerProtect DP5300, PowerProtect DP5800, PowerProtect DP8300, PowerProtect DP8800, Integrated Data Protection Appliance Family, Integrated Data Protection Appliance Software, PowerProtect DP5900, PowerProtect DP8400 , PowerProtect DP8900 ...
Article Properties
Article Number: 000219231
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  7
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