Integrated Data Protection Appliance: La respuesta en caché degradó la carpeta ESXi /tmp llena

Summary: La respuesta almacenada en caché con el servicio de eventos del nodo está degradada debido a que la carpeta ESXi/tmp está llena.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Falla de la verificación previa de RPS:

[ERROR] Firmware pre-upgrade checks failed. [ 10.xx.xxx.xx ]: The cached response with Node Event Service is disabled. El servicio de eventos del nodo está en un estado degradado, el módulo de servicio de iDRAC no está disponible/activo en este momento. Check iDRAC Service Module/iDRAC status.

 

showfru disk
Collecting Data............
Failed to execute DPA CLI command: 503 Service Unavailable
Usage: "showfru -help" for more details.



Para otras comprobaciones de firmware_readiness relacionadas detectadas en RUCK, PowerProtect serie DP e IDPA: La utilidad Rapid Upgrade ChecKer muestra una falla en la comprobación de "firmware_readiness"

Cause

Carpeta ESXi /tmp completa

En el registro de depuración de PTA, /scratch/log/pta_debug.log verá los siguientes errores:
 

2023/10/06 15:53:44[UTC] [26119210:194411328] WARN  - RefreshDomainHostNames: Command '/bin/esxcli system hostname get' failed - fork(/bin/esxcli) failed - No space left on device.
2023/10/06 15:55:16[UTC] [26119210:189655872] ERROR - execCmdNewEsxi: Error during command execution. Return value from command output - <255>
2023/10/06 15:55:16[UTC] [26119210:189655872] WARN  - PerformanceMonitor::getMemoryUsed: Unable to retrieve memory performance information. Either the group or the current process name is empty.
2023/10/06 15:56:17[UTC] [26119210:184900416] ERROR - System call terminated abnormally: errno=28
2023/10/06 15:56:17[UTC] [26119210:184900416] ERROR - Following file does not exist : /tmp/3f65d64c-67c0-4e69-ab7c-c9609d7a517f.PTAgent.tmp

 

Resolution

Para resolver este problema, realice lo siguiente:

  1. Clean /tmp en ESXi
  2. Reinicie iSM y PTAgent con los siguientes comandos:
/etc/init.d/DellPTAgent restart
/etc/init.d/dcism-netmon-watchdog restart
  1. Reinicie iDRAC.
  2. Además, puede reiniciar el servicio sfcbd con el siguiente comando:
/etc/init.d/sfcbd-watchdog restart
  1. La comprobación de agente/información y la comprobación de firmware/preparación ahora están en buen estado con los siguientes comandos:

 

/opt/dell/DellPTAgent/tools/pta_call get agent/info

DP4400

curl -k -i -H "Content-Type:application/json" -X POST  https://localhost:8039/dpatools/api/v1/firmware/readinesscheck -d '{"idpaVersion": "2.7", "isRack": false, "hostList": [{"hostIP": "192.168.100.101", "esxiUser": "root", "esxiPassword": "IDPAPASSWORD"}]}'

You will get an output like the following:

HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:38:41 GMT

[{"id":814402494717874004,"hostIP":"192.168.100.101","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":true,"twoHopIsRequired":false,"invalidFirmwareList":[],"messages":"The IDPA system is ready for firmware update.","links":[]}]acm-4400-crk-3:~


DP5000/DP8000


for i in {1..3}; do curl -k -i -H "Content-Type:application/json" -X POST https://localhost:8039/dpatools/api/v1/firmware/readinesscheck -d '{"idpaVersion": "2.7", "isRack": true, "hostList": [{"hostIP": "192.168.100.10'${i}'", "esxiUser": "root", "esxiPassword": "IDPAPASSWORD"}]}'; done

HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:39:05 GMT

[{"id":2337625064092707360,"hostIP":"192.168.100.101","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":false,"twoHopIsRequired":false,"invalidFirmwareList":[{"name":"Integrated Remote Access Controller","currentVersion":"3.36.103.36","minimumRequiredVersion":"4.40.10.00"}],"messages":"The IDPA system is ready for firmware update.","links":[]}]HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:39:44 GMT

[{"id":1389413431580575643,"hostIP":"192.168.100.102","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":true,"twoHopIsRequired":false,"invalidFirmwareList":[],"messages":"The IDPA system is ready for firmware update.","links":[]}]HTTP/1.1 200
Access-Control-Allow-Origin: *
Access-Control-Allow-Methods: POST, PUT, GET, OPTIONS, DELETE
Access-Control-Max-Age: 3600
Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept
Content-Type: application/json
Transfer-Encoding: chunked
Date: Sun, 05 Nov 2023 01:40:19 GMT

[{"id":1184184063038749065,"hostIP":"192.168.100.103","result":"SUCCESS","agentIdracDataCached":true,"agentIsOverallReady":true,"agentIsRunning":true,"agentVersionIsOk":true,"idracInRecoveryMode":false,"idracIsAvailable":true,"idracIsReady":true,"idracLcJobQueueIsClear":true,"ismIsEnabled":true,"ismIsReady":true,"firmwareIsValid":true,"twoHopIsRequired":false,"invalidFirmwareList":[],"messages":"The IDPA system is ready for firmware update.","links":[]}]acm-5800-crk:~



 

 

 

Affected Products

PowerProtect DP4400, PowerProtect DP5300, PowerProtect DP5800, PowerProtect DP8300, PowerProtect DP8800, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, Integrated Data Protection Appliance Software , PowerProtect DP5900, PowerProtect DP8400 ...

Products

PowerProtect DP8900
Article Properties
Article Number: 000219233
Article Type: Solution
Last Modified: 27 Mar 2025
Version:  6
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