PowerProtect Backup Service: VMWARE_VDDK Errors

Summary: VMWARE VDDK Errors and steps to resolve the issue.

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Instructions

VMWARE_VDDK1

Error Message: You do not have access rights to one or more than one vmdk files of the VM.

Error Description: This error may occur:

  • If the port 902 is blocked on the ESXi, which is registered under vCenter. For more information, see the article VM backups fail with error code
  • If you do not have adequate permission. For more information, see Required user permissions.
  • If there is vRDM, check if LUNs are present on the VM and have proper permissions.
  • During backup and restore, if the connection between the backup proxy and the vCenter Server/ESXi host is disconnected.
  • If the Backup proxy VM is powered off and then powered on manually from the ESXi host, the restore fails if the restore mode is NBD.

VMWARE_VDDK2

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Dell Support.

VMWARE_VDDK3

Error Message: Phoenix Internal Error

Error Description: This error may occur if backup or restore fails due to incompatibility between vCenter/ESXi 6.5 and Backup Proxies VDDK 5.5.
Resolution: Gather job logs and contact Dell Support.

VMWARE_VDDK4

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Dell Support.

VMWARE_VDDK5

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Dell Support.

VMWARE_VDDK6

Error Message: Retryable VDDK exception occurred. Please retry backup/restore request again.

Resolution: Retry the operation.

VMWARE_VDDK65535

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Dell Support.

Affected Products

PowerProtect Backup Services
Article Properties
Article Number: 000321357
Article Type: How To
Last Modified: 27 Jan 2026
Version:  3
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