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VNX: Event Number 3e8 Severity Error (Dell EMC Correctable)

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Symptoms



NAVICIMOM process got restarted from Event Number 3e8:

3e8 DynStrings:NAVICIMOM.exe0.0.0.05408b664MSVCR80.dll8.0.50727.49274a2752ff40000015000046b45a3401d10ab9cc6a4489C:\EMC\ManagementServer\7.32.30.3.18.1\ECOMCIMOM\bin\system\NAVICIMOM.exe Application Error

Cause

NAVICIMOM process restarted from a recovered error and with a NAVICIMOM dump file created.

Resolution

Require VNX OE code upgrade for picking up fix, this issue is fix in the next VNX OE code release.

Note: Contact Dell EMC Customer Support Center or your service representative quoting this article ID if do require further assistance or additional information.

Additional Information

This issue only affect VNX OE R32 (VNX1) code release.

NAVICIMOM process restart does not impact hosts I/O operation.



SP log
11/11/15 15:57:46                       3e8 DynStrings:NAVICIMOM.exe0.0.0.05408b664MSVCR80.dll8.0.50727.49274a2752ff40000015000046b45a3401d10ab9cc6a4489C:\EMC\ManagementServer\7.32.30.3.18.1\ECOMCIMOM\bin\system\NAVICIMOM.exe Application Error
11/11/15 15:59:46 SvcCtrlMgr           1b7c The Windows Error Reporting Service service entered the stopped state.
11/11/15 15:59:49 K10Governor      41000005 Process NaviCimom exited with return code 3

NAVICIMOM dump file
11/11/2016  04:00 PM        119,627,917 NAVICIMOM.exe.1336.dmp.zip
11/11/2016  04:00 PM       119,780,189 cimom_hardware_exception.dmp.zip

Affected Products

VNX/VNXe

Products

VNX1 Series, VNX/VNXe