RecoverPoint: Kunne ikke indlæse systemkonfiguration, kunne ikke logge på

Summary: Kunne ikke indlæse systemkonfiguration.

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Symptoms

Fejl ved indlæsning af brugergrænseflade: 
Failed to load system configuration
Fezick server-down-, UI- og SSH-logins mislykkes

Symptomer fundet i logfilerne: 
Control log:
2017/03/12 01:28:04.280 - #2 - 7705/5954 - MPI: RemoteHub::performClose is called for module: ControlDataServices reason: HB per channel timeout
2017/03/12 01:43:18.797 - #0 - 7805/5954 - ControlDataServices: errno=95 FezickServer good state was not seen for the last 600000000 microsecs

tomcat.log:
2017-03-12 04:50:21,825 [ContainerBackgroundProcessor[StandardEngine[Fezick]]] (ContainerBase.java:1531) ERROR - Unexpected death of background thread ContainerBackgroundProcessor[StandardEngine[Fezick]] java.lang.OutOfMemoryError: Java heap space
Berørte versioner:
RecoverPoint 5.0.x

Cause

Tomcat server løber tør for hukommelse, sulter Fezick server og gør det ikke reagerer. Fezick holder op med at svare og reagerer ikke, før RecoverPoint-enheden genstartes.

Resolution

Løsning: 
Genstart webstedskontrolelementet RecoverPoint (kan kræve at udføre på flere steder).

Opløsning:
RecoverPoint 5.1 SP2

Affected Products

RecoverPoint

Products

RecoverPoint
Article Properties
Article Number: 000167679
Article Type: Solution
Last Modified: 20 Aug 2025
Version:  4
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