RecoverPoint: No se pudo cargar la configuración del sistema; no se pudo iniciar sesión

Summary: No se pudo cargar la configuración del sistema.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Error al cargar la interfaz del usuario: 
Failed to load system configuration
Fezick Los inicios de sesión de servidor inactivo, la interfaz de usuario y SSH fallan

Síntomas encontrados en los registros: 
Control log:
2017/03/12 01:28:04.280 - #2 - 7705/5954 - MPI: RemoteHub::performClose is called for module: ControlDataServices reason: HB per channel timeout
2017/03/12 01:43:18.797 - #0 - 7805/5954 - ControlDataServices: errno=95 FezickServer good state was not seen for the last 600000000 microsecs

tomcat.log:
2017-03-12 04:50:21,825 [ContainerBackgroundProcessor[StandardEngine[Fezick]]] (ContainerBase.java:1531) ERROR - Unexpected death of background thread ContainerBackgroundProcessor[StandardEngine[Fezick]] java.lang.OutOfMemoryError: Java heap space
Versiones afectadas:
RecoverPoint 5.0.x

Cause

El servidor Tomcat se queda sin memoria y se muere de hambre Fezick servidor y hacer que no responda. Fezick El servidor deja de responder y no responde hasta que se reinicia el dispositivo RecoverPoint Appliance.

Resolution

Solución alternativa: 
Reinicie RecoverPoint de control del sitio (es posible que deba realizarse en varios sitios).

Resolución:
RecoverPoint 5.1 SP2

Affected Products

RecoverPoint

Products

RecoverPoint
Article Properties
Article Number: 000167679
Article Type: Solution
Last Modified: 20 Aug 2025
Version:  4
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