DLm2500 does NOT support Hostname change
Summary: DLm2500 Health check returns the message: Cannot check VTE 1: API call has not returned any data.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Issue:
DLm2500 Health check returns the following results:
In addition, in the health check results, you may also find that when requesting to Display System Information from DLm Tools, the following output is shown:
Note: The DD Information is listed incorrectly.
Cause:
This issue occurs when the user has changed the DLm2500 Hostname. The default hostname should be left vte1, as default, for the health check results to complete successfully.
Resolution:
The hostname of the DLm2500 must be changed back to vte1.
Contact Dell Technologies technical support for any other information and see this knowledgebase article.
DLm2500 Health check returns the following results:
APM012052XXXXX 2021-05-24 at 03:26:15 (5.3.0-4)
=============================================================================
VTE 1:
Cannot check VTE 1:
API call has not returned any data
=============================================================================
VTE 1:
Cannot check VTE 1:
API call has not returned any data
In addition, in the health check results, you may also find that when requesting to Display System Information from DLm Tools, the following output is shown:
NAS-1 Information
------------------------------------------------------------
Kind : dd
------------------------------------------------------------
Kind : dd
Note: The DD Information is listed incorrectly.
Cause:
This issue occurs when the user has changed the DLm2500 Hostname. The default hostname should be left vte1, as default, for the health check results to complete successfully.
Resolution:
The hostname of the DLm2500 must be changed back to vte1.
Contact Dell Technologies technical support for any other information and see this knowledgebase article.
Affected Products
Disk Library for mainframe DLm2500Article Properties
Article Number: 000187526
Article Type: How To
Last Modified: 23 Oct 2025
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.