PowerProtect Data Manager (PPDM)：VM Direct Protection Engine 因而無法升級

Summary: VM Direct Protection Engine 無法升級，導致其餘元件也無法升級。 PowerProtect Data Manager (PPDM)：VM Direct Protection Engine 因錯誤訊息「VM found no ExtensionKey， but expected 'com.emc.vproxy.visd'」而無法升級

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Symptoms

將 PowerProtect Data Manager 從版本 19.14 升級至 19.15 時，核心服務升級後，下一個步驟是升級 VM Direct Protection 引擎。

負責 VM Direct Protection Engine 升級的工作可能會失敗，並顯示類似以下錯誤訊息： 
Failed to complete the software update.
UPG0037 -
VM Direct Protection Engines update failed, Unable to update protection engine 'HostName/IPAddress' - AutoUpgrade request unsuccessful. Unable to AutoUpgrade vProxy. Unable to deploy vProxy HostName/IPAddress. Unable to deploy VM. Unable to delete the vProxy 'Hostname/IPAddress' from the vCenter server. Found VM with Moref 'VirtualMachine:MorefNumber' but it is not managed by our component. This can be due to a misconfiguration. VM found to have no ExtensionKey, but expected 'com.emc.vproxy.visd'.
Remediation: Contact Dell Customer Support.
 

Cause

當虛擬機器從 VMware vCenter 取消註冊，然後再次註冊時，就會發生這種情況。因此，指派給虛擬機器的 ExtensionKey 不再適用。

Resolution

若要解決此問題，請從 VMware vCenter 刪除虛擬機器 （VM Direct Protection Engine），並使用 PowerProtect Data Manager 使用者介面重新部署。

如需更多有關部署和或重新部署 VM Direct Protection Engine 的資訊，請參閱 PowerProtect Data Manager 虛擬機器使用者指南。

在重新部署 VM Direct Protection Engine 後，請重新開機 PowerProtect Data Manager 升級程式。 

Affected Products

PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software
Article Properties
Article Number: 000220104
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  3
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