PowerEdge: Broadcom NIC Firmware Upgrade Fails with libpci.so Error When Run from DRM Smart Bootable ISO Image

Summary: Firmware upgrades to Broadcom network devices may fail with a "libpci.so: Cannot open" error when run from a Smart Bootable ISO image created with Dell Repository Manager 3.x.

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Symptoms

The following error may be seen during upgrades of Broadcom Network Interface Adapter (NIC) firmware when booting a Smart Bootable ISO image created with Dell Repository Manager (DRM) 3.x: 
./bnxt_dup: error while loading shared libraries: libpci.so.3: cannot open shared object file: No such file or directory
Other upgrades proceed, only the Broadcom devices do not upgrade successfully.

Cause

This issue started occurring with Dell Bootable ISO Plug-in version 952. The bootable image that it created did not contain a dependent libpci library which is required by the Dell Update Package (DUP) for Broadcom firmware versions.

Resolution

With the Application Preferences of Dell Repository Manager, upgrade the Dell Bootable ISO Plug-in to version 953 then Export a new custom ISO image containing the required repository items.

Affected Products

Broadcom NetXtreme Family of Adapters, Dell EMC Repository Manager - Current Versions, Dell EMC Repository Manager 3.1, Dell EMC Repository Manager 3.2

Products

C Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers
Article Properties
Article Number: 000221180
Article Type: Solution
Last Modified: 08 May 2025
Version:  2
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