PowerStore 알림: PowerStore software component incompatible after OS upgrade

Summary: A previously installed PowerStore software component has become incompatible with the PowerStoreOS after the operating system (OS) upgrade.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

알림 ID NDU_SOFTWARE_COMPONENT_STATUS_INCOMPATIBLE
알림 텍스트 PowerStore %(package_type) component may be incompatible with the installed OS.
오류 코드 0x01500701

 

  1. Customers see PowerStore software component incompatible alerts for each out-of-date component.
  2. This indicates that the previously installed software component, identified by the alert, is now incompatible with the currently installed PowerStoreOS.

Cause

PowerStore software components including Health Check, Language Pack, and Disk Firmware packages are not upgraded as part of PowerStoreOS upgrade. If the cluster had any of these installed before the OS upgrade, they are out of date if the major and minor versions are different.

예: PowerStore Health Check for 4.0.x and 4.1.x is not compatible with PowerStoreOS v4.3.x. 

Resolution

This minor alert is benign; however, it is recommended to upgrade the identified PowerStore software component packages to ensure system stability. 

Sometimes, a compatible PowerStore software component package may not be available. When this occurs, the storage administrator can acknowledge the alert until a compatible upgrade becomes available.

For information about locating and installing the Health Check package compatible with the PowerStoreOS release running on the cluster, see KB article PowerStore: 시스템 검사 기능 사용 방법 및 PowerStore: 시장 내(오프 릴리스) 시스템 상태 점검을 위한 기본 페이지

For all other packages, install the corresponding package that is compatible with the same major and minor version as the PowerStoreOS release running on the cluster. These packages are posted in Drivers & Downloads: PowerStore-health_check-2.1.1.2-2069723(문서를 보려면 Dell 지원 사이트에 로그인해야 함)

Contact Dell Technical Support if needed and reference this KB Article in the Service Request for expedited handling.

Affected Products

PowerStore
Article Properties
Article Number: 000383367
Article Type: Solution
Last Modified: 06 Jan 2026
Version:  3
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