NetWorker: NMC Recovery Wizard does not display client index contents

Summary: Dell NetWorker: During a file system recovery, the NMC Recovery Wizard may not display client index contents, meaning the directories and drive letters are not listed for recovery.

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Symptoms

The issue was observed in NetWorker 19.4.x on Windows Server 2019 File-Server clients, but may not be limited to this Windows version.

Networker interface 


 

Cause

Changes that are introduced in NetWorker 19.4.x factored into this issue.

Resolution

A code fix is available in 19.5.x.

Download the latest 19.5.x release (or later):  https://www.dell.com/support/home/product-support/product/networker/drivers

Workaround: The NetWorker User can be used for browsable recovery.

NetWorker User 

NetWorker User interface 
NetWorker User interface 

NetWorker User interface 

Consult the NetWorker Administration Guide for additional details on how to use the NetWorker User program.

In this scenario, the recovery can also be done from the recover command in the interactive mode. Consult the NetWorker Command Reference Guide for additional instructions on how to use the recover command.

Affected Products

NetWorker, NetWorker Series
Article Properties
Article Number: 000197917
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  3
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