Data Domain: How to find the Service Tag and Serial Number

Summary: This article defines where to find Service Tag and Serial Number information about Data Domain (DD) systems.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Service-Tag and Serial Number can be found in the following locations on a Data Domain system:

  • From DD-CLI (SSH > KVM > Serial Telnet) command:  
# system show serialno
  • On a label or tag attached to the head unit (controller)
  •  In the Data Domain Auto-Support GENERAL INFO or OEM FRU section
  •  In iDRAC UI > Dashboard > System Information > Service Tag
    •  iDRAC SSH to iDRAC IP > Login as root > enter command racadm getsvctag
  • In DD System Manager > Maintenance > System

Applies to:

  • All Data Domain PowerProtect Appliances
  • All DD OS software versions

Cause

The Data Domain (DD) Serial Number has the following properties and uses:       

  • Main identifier for Support and Service Request creation
  • Associated with any attached storage and Licensed capacity of the DD file system
  • Is used as the Locking-ID (main identifier) for licensing purposes
  • Physically printed on a pull-tab label attached to the unit
  • Can be retrieved using standard system interfaces - DD-CLI (such as SSH) or PowerProtect DD System Manager (Web-GUI)
  • It is the default password for a new system (initial login)

Resolution

From Pull Tag on the head unit (Controller):

Tag on chassis  

From Auto-Support:

==========  GENERAL INFO  ==========
GENERATED_ON=Tue May 4 4:20:00 BST 2025
GENERATED_EPOCH_TIME=1539061982
TIME_ZONE=Europe/London
VERSION=Data Domain OS 8.1.1.10
SYSTEM_SERIALNO=FNM00173xxxxxx       <<<<<--------------Here: Serial Number
CHASSIS_SERIALNO=CNFCP0076xxxxxx
MODEL_NO=DD3300
SERVICETAG=N123456     <<<<<--------------------------- Here: ServiceTag
HOSTNAME=dd3300-com
LOCATION=Narnia

Under 'OEM FRU' section within Auto-Support:

OEM FRU
  Chassis Part Number	 : --
  Chassis Serial			 : N123456   <<<--- Here: ServiceTag
  Chassis Extra			 : DFNM00173xxxxxx   <<<--- Here: Serial Number
  Chassis Extra			 : 900-555-017

Service Tag: iDRAC: 

  • Point a Web-Browser to the iDRAC-IP of the Data Domain system and log in 
  • Click System > Overview 

System > Overview menu in idrac UI shows Service Tag

 Serial Number: System Manager:

  • Point a Web-Browser to the management-IP address of the Data Domain system and log in.
  • Select: Maintenance > System

Maintenance > System is DD System Manager shows Serial Number

Additional Information

Reference:      

Affected Products

Data Domain, DD3300 Appliance, Data Domain Deduplication Storage Systems, PowerProtect DP4400, DD6900 Appliance, DD9400 Appliance, DD9900 Appliance, PowerProtect DP5300, PowerProtect DP5800

Products

PowerProtect DP8300, PowerProtect DP8800, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, PowerProtect X400 Appliance
Article Properties
Article Number: 000081441
Article Type: Solution
Last Modified: 02 Jul 2025
Version:  5
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