PowerProtect: Registrering af aktiver for virtuel maskine mislykkes med afslutningsstatus ADS0001

Summary: Registreringen af vCenter-aktiver mislykkes med afslutningsstatus ADS0001.

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Symptoms

PowerProtect Data Manager-enheden bruges til at beskytte vSphere-miljøet. Adgangskoden til den konfigurerede vCenter-brugerkonto blev ændret, og den blev opdateret i PowerProtect Data Manager-konfigurationen under Administration > Credentials > VCENTER. Registreringen af vCenter Asset mislykkes nu med afslutningsstatus ADS0001:

Failed
ADS0001: Virtual machine asset discovery on the vCenter my-vcenter.my-domain.com was unsuccessful.

Virtual machine asset discovery cannot be completed because of unrecoverable error conditions.

Check the connection between PowerProtect Data Manager and vCenter. Verify that the provided credentials are valid. Start a manual discovery to discover all virtual machine assets, or wait for PowerProtect Data Manager to perform the next scheduled discovery. If the issue persists, contact Dell Customer Support.
error.jpg
Figur 1: ADS0001 Fejloplysninger

 

Eksporten af registreringsjobbet viser en undtagelse, når klientkoderne registreres i miljøet: 
YYYY-MM-DD 12:54:01.740Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:16.741Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:31.741Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:46.742Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
vmdm-discovery.log: 2023-07-06T12:55:01.742Z ERROR [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.d.v.v.w.FullDiscoveryWorker.doTagDiscovery(306)] -  vCenter: my-vcenter.my-domain.com: Exception message: Failed to get tag connection after 5 retries.  Error: constructVcenterTagClient, id: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, inventorySourceResourceId: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, vCenterHost: my-vcenter.my-domain.com, error: java.lang.NullPointerException, root cause message: NullPointerException:  
com.emc.brs.vmdm.tag.common.error.VmdmTagException: Exception message: Failed to get tag connection after 5 retries.  Error: constructVcenterTagClient, id: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, inventorySourceResourceId: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, vCenterHost: my-vcenter.my-domain.com, error: java.lang.NullPointerException, root cause message: NullPointerException: 
	at com.emc.brs.vmdm.discovery.tag_discovery.service.impl.AbstractBaseTagDiscoveryService.doAllTagDiscoveryForFullDiscovery(AbstractBaseTagDiscoveryService.java:126)
...
Den vmdm.log viser kontinuerlige meddelelser, der angiver, at JSON Web Token (JWT), der bruges til godkendelse til vCenter, ikke kunne opdateres: 
YYYY-MM-DD 15:12:33.955Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.emc.brs.aaa.client.Utils.figureAuthorizationTokenFromJwt(127)] -  Not a JWT token: 00000000-0000-4000-a000-000000000000 
YYYY-MM-DD 15:12:33.955Z INFO [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.a.c.SecureMessageAuthenticator.authorizationTokenFromExpiredComponentAccessToken(150)] -  Attempting to identify expired token 
YYYY-MM-DD 15:12:33.956Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.checkAuthentication(2127)] -  Discarding Message as it is not Authenticated: The Authorization token was not set. 
YYYY-MM-DD 15:12:33.956Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.sendAuthenticationExceptionReply(2429)] -  Request message recieved without reply_to address. 
YYYY-MM-DD 15:12:33.960Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.onMessage(2147)] -  Authentication failed when trying to handle message: (Body:'[B@5c382158(byte[617])' MessageProperties [headers={Authorization=Bearer 00000000-0000-4000-a000-000000000000, xDellCorrelationId=TRACE_ID:35bd6f89-4660-4ff3-b923-03f0d8aa8b03;, __TypeId__=***.***.brs.***.***.NotificationMessageBase}, messageId=e2ca4341-92a7-4702-bb0f-fc1db37bea01, type=ActivityState, contentType=application/json, contentEncoding=UTF-8, contentLength=0, receivedDeliveryMode=PERSISTENT, priority=0, redelivered=false, receivedExchange=1e11fbab-3da3-4eeb-b49f-36854bb88228.topics, receivedRoutingKey=***.***.component.***.***.PUT, deliveryTag=20691, consumerTag=amq.ctag-3E7pRqvvETesXsIbx8OrfQ, consumerQueue=***.***.queue])

Cause

PowerProtect Virtual Machine Data Mover (VMDM)-tjenesten kunne ikke opdatere JSON Web Token-tokenet (JWT), men årsagen er ukendt.

Resolution

Løsning:
JWT-tokenmeddelelserne blev ikke længere genereret efter genstart af vmdm-tjenesten, og det gjorde det muligt for opdagelsen at fuldføre. Genstart vmdm-dæmonen på PowerProtect Data Manager-enheden, når der ikke kører VMware Protection Jobs.

vmdm restart
Article Properties
Article Number: 000215709
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  2
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