PowerProtect: El descubrimiento de recursos de vCenter Virtual Machine falla con el estado de salida ADS0001

Summary: El descubrimiento de recursos de vCenter falla con el estado de salida ADS0001.

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Symptoms

El dispositivo PowerProtect Data Manager se utiliza para proteger el entorno vSphere. La contraseña configurada de la cuenta de usuario de vCenter se cambió y se actualizó en la configuración de PowerProtect Data Manager en Administration > Credentials > VCENTER. El descubrimiento de recursos de vCenter ahora falla con el estado de salida ADS0001:

Failed
ADS0001: Virtual machine asset discovery on the vCenter my-vcenter.my-domain.com was unsuccessful.

Virtual machine asset discovery cannot be completed because of unrecoverable error conditions.

Check the connection between PowerProtect Data Manager and vCenter. Verify that the provided credentials are valid. Start a manual discovery to discover all virtual machine assets, or wait for PowerProtect Data Manager to perform the next scheduled discovery. If the issue persists, contact Dell Customer Support.
error.jpg
Figura 1: ADS0001 Detalles del error

 

La exportación del trabajo de detección muestra una excepción cuando se detectan las etiquetas de cliente en el entorno: 
YYYY-MM-DD 12:54:01.740Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:16.741Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:31.741Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:46.742Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
vmdm-discovery.log: 2023-07-06T12:55:01.742Z ERROR [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.d.v.v.w.FullDiscoveryWorker.doTagDiscovery(306)] -  vCenter: my-vcenter.my-domain.com: Exception message: Failed to get tag connection after 5 retries.  Error: constructVcenterTagClient, id: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, inventorySourceResourceId: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, vCenterHost: my-vcenter.my-domain.com, error: java.lang.NullPointerException, root cause message: NullPointerException:  
com.emc.brs.vmdm.tag.common.error.VmdmTagException: Exception message: Failed to get tag connection after 5 retries.  Error: constructVcenterTagClient, id: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, inventorySourceResourceId: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, vCenterHost: my-vcenter.my-domain.com, error: java.lang.NullPointerException, root cause message: NullPointerException: 
	at com.emc.brs.vmdm.discovery.tag_discovery.service.impl.AbstractBaseTagDiscoveryService.doAllTagDiscoveryForFullDiscovery(AbstractBaseTagDiscoveryService.java:126)
...
El vmdm.log muestra mensajes continuos que indican que no se pudo actualizar el token web JSON (JWT) utilizado para autenticarse en vCenter: 
YYYY-MM-DD 15:12:33.955Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.emc.brs.aaa.client.Utils.figureAuthorizationTokenFromJwt(127)] -  Not a JWT token: 00000000-0000-4000-a000-000000000000 
YYYY-MM-DD 15:12:33.955Z INFO [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.a.c.SecureMessageAuthenticator.authorizationTokenFromExpiredComponentAccessToken(150)] -  Attempting to identify expired token 
YYYY-MM-DD 15:12:33.956Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.checkAuthentication(2127)] -  Discarding Message as it is not Authenticated: The Authorization token was not set. 
YYYY-MM-DD 15:12:33.956Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.sendAuthenticationExceptionReply(2429)] -  Request message recieved without reply_to address. 
YYYY-MM-DD 15:12:33.960Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.onMessage(2147)] -  Authentication failed when trying to handle message: (Body:'[B@5c382158(byte[617])' MessageProperties [headers={Authorization=Bearer 00000000-0000-4000-a000-000000000000, xDellCorrelationId=TRACE_ID:35bd6f89-4660-4ff3-b923-03f0d8aa8b03;, __TypeId__=***.***.brs.***.***.NotificationMessageBase}, messageId=e2ca4341-92a7-4702-bb0f-fc1db37bea01, type=ActivityState, contentType=application/json, contentEncoding=UTF-8, contentLength=0, receivedDeliveryMode=PERSISTENT, priority=0, redelivered=false, receivedExchange=1e11fbab-3da3-4eeb-b49f-36854bb88228.topics, receivedRoutingKey=***.***.component.***.***.PUT, deliveryTag=20691, consumerTag=amq.ctag-3E7pRqvvETesXsIbx8OrfQ, consumerQueue=***.***.queue])

Cause

El servicio del administrador de transferencia de datos de máquinas virtuales (VMDM) de PowerProtect no pudo actualizar el token web JSON de autorización (JWT), pero se desconoce la causa raíz.

Resolution

Solución alternativa:
Los mensajes de token de JWT ya no se generaban después del reinicio del servicio vmdm y permitía que se completara el descubrimiento. Reinicie el demonio vmdm en el dispositivo PowerProtect Data Manager cuando no haya trabajos de protección de VMware en ejecución.

vmdm restart
Article Properties
Article Number: 000215709
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  2
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