PowerProtect: Il rilevamento degli asset vCenter della macchina virtuale ha esito negativo con stato di uscita ADS0001

Summary: Il rilevamento degli asset vCenter ha esito negativo con stato di uscita ADS0001.

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Symptoms

L'appliance PowerProtect Data Manager viene utilizzato per proteggere l'ambiente vSphere. La password dell'account utente vCenter configurata è stata modificata ed è stata aggiornata nella configurazione di PowerProtect Data Manager in Administration > Credentials > vcenter. Il rilevamento degli asset di vCenter ha ora esito negativo con stato di uscita ADS0001:

Failed
ADS0001: Virtual machine asset discovery on the vCenter my-vcenter.my-domain.com was unsuccessful.

Virtual machine asset discovery cannot be completed because of unrecoverable error conditions.

Check the connection between PowerProtect Data Manager and vCenter. Verify that the provided credentials are valid. Start a manual discovery to discover all virtual machine assets, or wait for PowerProtect Data Manager to perform the next scheduled discovery. If the issue persists, contact Dell Customer Support.
error.jpg
Figura 1. ADS0001 Dettagli errore

 

L'esportazione del processo di rilevamento mostra un'eccezione durante il rilevamento dei tag client nell'ambiente: 
YYYY-MM-DD 12:54:01.740Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:16.741Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:31.741Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
YYYY-MM-DD 12:54:46.742Z INFO [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.t.c.u.VcenterTagClientFactory.newTagClient(66)] -  my-vcenter.my-domain.com: tag client exists com.emc.brs.vmdm.tag.common.client.VcenterTagClient@39752094 
vmdm-discovery.log: 2023-07-06T12:55:01.742Z ERROR [discovery-worker-7] [][][][TRACE_ID:9befe126d52f934c;JOB_ID:943f5ac12f0589d1][] [c.e.b.v.d.v.v.w.FullDiscoveryWorker.doTagDiscovery(306)] -  vCenter: my-vcenter.my-domain.com: Exception message: Failed to get tag connection after 5 retries.  Error: constructVcenterTagClient, id: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, inventorySourceResourceId: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, vCenterHost: my-vcenter.my-domain.com, error: java.lang.NullPointerException, root cause message: NullPointerException:  
com.emc.brs.vmdm.tag.common.error.VmdmTagException: Exception message: Failed to get tag connection after 5 retries.  Error: constructVcenterTagClient, id: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, inventorySourceResourceId: 36a52b12-7fc4-5333-9c2b-dc03f32f606d, vCenterHost: my-vcenter.my-domain.com, error: java.lang.NullPointerException, root cause message: NullPointerException: 
	at com.emc.brs.vmdm.discovery.tag_discovery.service.impl.AbstractBaseTagDiscoveryService.doAllTagDiscoveryForFullDiscovery(AbstractBaseTagDiscoveryService.java:126)
...
Il vmdm.log mostra messaggi continui che indicano che il token web JSON (JWT) utilizzato per eseguire l'autenticazione a vCenter non può essere aggiornato: 
YYYY-MM-DD 15:12:33.955Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.emc.brs.aaa.client.Utils.figureAuthorizationTokenFromJwt(127)] -  Not a JWT token: 00000000-0000-4000-a000-000000000000 
YYYY-MM-DD 15:12:33.955Z INFO [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.a.c.SecureMessageAuthenticator.authorizationTokenFromExpiredComponentAccessToken(150)] -  Attempting to identify expired token 
YYYY-MM-DD 15:12:33.956Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.checkAuthentication(2127)] -  Discarding Message as it is not Authenticated: The Authorization token was not set. 
YYYY-MM-DD 15:12:33.956Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.sendAuthenticationExceptionReply(2429)] -  Request message recieved without reply_to address. 
YYYY-MM-DD 15:12:33.960Z WARN [not.a.Spring.bean-1] [][][][TRACE_ID:b92303f0d8aa8b03][] [c.e.b.p.m.PlatformRabbitmqTemplate.onMessage(2147)] -  Authentication failed when trying to handle message: (Body:'[B@5c382158(byte[617])' MessageProperties [headers={Authorization=Bearer 00000000-0000-4000-a000-000000000000, xDellCorrelationId=TRACE_ID:35bd6f89-4660-4ff3-b923-03f0d8aa8b03;, __TypeId__=***.***.brs.***.***.NotificationMessageBase}, messageId=e2ca4341-92a7-4702-bb0f-fc1db37bea01, type=ActivityState, contentType=application/json, contentEncoding=UTF-8, contentLength=0, receivedDeliveryMode=PERSISTENT, priority=0, redelivered=false, receivedExchange=1e11fbab-3da3-4eeb-b49f-36854bb88228.topics, receivedRoutingKey=***.***.component.***.***.PUT, deliveryTag=20691, consumerTag=amq.ctag-3E7pRqvvETesXsIbx8OrfQ, consumerQueue=***.***.queue])

Cause

Il servizio PowerProtect Virtual Machine Data Mover (VMDM) non è stato in grado di aggiornare il token JSON Web Token (JWT) di autorizzazione, ma la root cause è sconosciuta.

Resolution

Soluzione alternativa:
I messaggi del token JWT non venivano più generati dopo il riavvio del servizio vmdm e ciò ha consentito il completamento della discovery. Riavviare il daemon vmdm sull'appliance PowerProtect Data Manager quando non sono in esecuzione processi di protezione VMware.

vmdm restart
Article Properties
Article Number: 000215709
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  2
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