La configuration initiale de PowerProtect VM SQL échoue ABV0025 « Les certificats SSL ne sont pas présents »

Summary: La tâche de configuration de la machine virtuelle (VM) Microsoft SQL Server échoue avec un état de sortie ABV0025 indiquant qu’elle n’a pas pu enregistrer le service de l’agent PowerProtect. ...

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Symptoms

L’appliance PowerProtect Data Manager est utilisée pour protéger l’environnement vSphere. Une politique de protection compatible avec les applications VMware est en cours de configuration pour protéger une machine virtuelle (VM) Microsoft SQL Server. La tâche de configuration du système de machine virtuelle Microsoft SQL Server échoue avec un état de sortie ABV0025 indiquant qu’elle n’a pas pu enregistrer le service de l’agent PowerProtect.

ABV0025: VM Direct engine is unable to configure protection for the virtual machine 'my-sql-server.my-domain.com' on vCenter 'my-vcenter.my-domain.com'.

The VM Direct engine cannot complete protection of this virtual machine because the protection configuration was unsuccessful.

 Review the error details and summary log in the Jobs window, or export the job logs and review the log files for more information. If the issue persists, contact Dell Customer Support. 

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Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-##).  Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure'.  Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.

Unable to register PowerProtect Agent Service. SSL certificates are not present.
 
Capture d’écran du message d’erreur ABV0025 indiquant l’impossibilité d’enregistrer le service de l’agent PowerProtect.
Figure 1 : Capture d’écran du message d’erreur ABV0025 indiquant l’impossibilité d’enregistrer le service de l’agent PowerProtect.

L’exportation de la tâche de configuration de la machine virtuelle Microsoft SQL Server affiche les éléments suivants : 
YYYY-MM-DD HH:MM:SS INFO:   [a267c9eb8362b811;b45952b1439b3df9] MSSQLDM: MSSQLDM: PowerProtect agent for Microsoft Applications version 19.14.0.26 is present on VM xxx.xxx.xxx.xxx (vm-##)
YYYY-MM-DD HH:MM:SS INFO:   [a267c9eb8362b811;b45952b1439b3df9] MSSQLDM: MSSQLDM: MSSQLDM Agent latest available version is '19.14.0.26' (19.14.0.26): emcmsappagent-19.14.0.26.exe
YYYY-MM-DD HH:MM:SS INFO:   [a267c9eb8362b811;b45952b1439b3df9] MSSQLDM: MSSQLDM: connect: Connected to vProxy Agent on VM xxx.xxx.xxx.xxx (vm-##).
YYYY-MM-DD HH:MM:SS INFO:   [a267c9eb8362b811;b45952b1439b3df9] MSSQLDM: MSSQLDM: connect: Host agent lock released.
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]0  msagentcon PowerProtect Data Manager info Full diagnostic logs can be found in the file 'C:\Program Files\DPSAPPS\MSAPPAGENT\logs\msagentcon_cent_20230726181507_a267c9eb8362b811_b45952b1439b3df9_debug.log'.
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]107091  msagentcon PowerProtect Data Manager notice Command line:  C:\Program Files\DPSAPPS\MSAPPAGENT\bin\msagentcon.exe configure -D 3 -I - 
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]86738  msagentcon PowerProtect Data Manager notice System Version: 6.2 Build 9200 
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]86741  msagentcon PowerProtect Data Manager notice Computer Name: MY-SQL-NAME     User Name: MY-SQL-NAME\Administrator (Administrator)
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]107092  msagentcon PowerProtect Data Manager notice Version information for C:\Program Files\DPSAPPS\MSAPPAGENT\bin\msagentcon.exe:	Original file name: msagentcon.exe	Version: 19.14.0.26.Build.26	Comments: 
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]151790  msagentcon PowerProtect Data Manager notice A lockbox path was not specified, falling back to C:\Program Files\DPSAPPS\common\lockbox.
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]199128  msagentcon PowerProtect Data Manager notice Parsed VM instance ID is '6abdd35e-1eac-5a7d-803d-a81dd54e3a0d'.
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]187076  msagentcon PowerProtect Data Manager notice Configure the certificate authorization for PowerProtect Data Manager server 'xxx.xxx.xxx.xxx'.
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]203449  msagentcon PowerProtect Data Manager notice vmDataSourceID: '6abdd35e-1eac-5a7d-803d-a81dd54e3a0d' 
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]3  msagentcon PowerProtect Data Manager notice hostname to register with Power Protect Data Manager: 'xxx.xxx.xxx.xxx' 
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]203451  msagentcon PowerProtect Data Manager notice Executing the registration script, parameters are hostname and VM DataSource ID. 
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]181389  msagentcon PowerProtect Data Manager error Unable to execute discovery command, error: 'Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
    ', 'Unable to register PowerProtect Agent Service. SSL certificates are not present.'
YYYY-MM-DD HH:MM:SS [a267c9eb8362b811;b45952b1439b3df9]181395  msagentcon PowerProtect Data Manager error The operation terminated with an error; details are in the status output file.
Le service PowerProtect Agent Service (MSAPPAGENT) a été mis en débogage en créant le .ddbmcon.debug dans le répertoire C :\Program Files\DPSAPPS\MSAPPAGENT\tmp\ de Microsoft SQL Server. Les fichiers de sortie de débogage ddbmcon.*.log dans C  :\Program Files\DPSAPPS\MSAPPAGENT\logs\ affichent : 
YYYY-MM-DD HH:MM:SS ddbmcon: libdd_getSVs: Setting the system stable values.
YYYY-MM-DD HH:MM:SS ddbmcon: libdd_lockbox_open: Lockbox could not be opened in the directory 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb'. Error code: -11.
YYYY-MM-DD HH:MM:SS ddbmcon: libdd_lockbox_destroy: Freeing the context and releasing the lockbox application.

Cause

Il y a une corruption dans le agents.clb lockbox qui empêche le service MSAPPAGENT de mettre à jour les fichiers de certificat.

Resolution

Supprimer l’élément existant agents.clb lockbox, afin qu’un nouveau lockbox soit recréé sur Microsoft SQL Server.

  1. Arrêtez le service de l’agent PowerProtect à partir du services.msc ou invite de commande :
net stop agentservice
  1. Déplacez le contenu de C :\Program Files\DPSAPPS\common\lockbox vers un autre répertoire.
  2. Démarrez le service de l’agent PowerProtect à partir de services.msc ou invite de commande :
net start agentservice
Article Properties
Article Number: 000216374
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  3
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