PPDM：備份和探索工作失敗，並出現包含「無法取得指紋」的錯誤

Summary: 本文說明可能導致 PowerProtect Data Manager （PPDM） 中的各種工作失敗，並出現包含「無法取得指紋」錯誤的狀況。

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Symptoms

/var/log/brs/vmdm/vmdm.log 包含下列項目：

CertificateUtils.handshakeWithException(396)] - IOException: SSL handshake failed Read timed out

Cause

在 PPDM 版本 19.19 及更舊版本中發現的程式碼問題。

Resolution

將 PPDM 升級至 19.20 或更新版本。

Article Properties
Article Number: 000394716
Article Type: Solution
Last Modified: 28 Nov 2025
Version:  1
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