PPDM：备份和查找作业失败，并显示包含“无法获取指纹”的错误

Summary: 本文介绍了可能导致 PowerProtect Data Manager （PPDM） 中的各种作业失败并显示错误“无法获取指纹”的情况。

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Symptoms

/var/log/brs/vmdm/vmdm.log 包含以下内容：

CertificateUtils.handshakeWithException(396)] - IOException: SSL handshake failed Read timed out

Cause

在 PPDM 版本 19.19 及更低版本中发现的代码问题。

Resolution

将 PPDM 升级到 19.20 或更高版本。

Article Properties
Article Number: 000394716
Article Type: Solution
Last Modified: 28 Nov 2025
Version:  1
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