PowerProtect Data Manager: Does not support the installation of third-party software

Summary: PowerProtect Data Manager (PPDM) Reporting Engine does not support the installation of third-party software, including security agents or monitoring tools.

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Symptoms

Administrators may ask if third-party software such as CrowdStrike agent or QRadar can be installed on the PowerProtect Data Manager Reporting Engine virtual appliance.

Cause

The Reporting Engine is delivered as a preconfigured virtual appliance. It is designed to operate as a closed system with all required components installed by default. Installing additional software could compromise stability, security, and supportability.

Resolution

Installing third-party software is not supported on the PowerProtect Data Manager Reporting Engine.

  • The appliance must remain in its original configuration.
  • Any modification, including installing agents or additional packages, is unsupported and may void support agreements.

Additional Information

  • Applies to all PPDM virtual appliances, including Reporting Engine.
  • For security monitoring, use external solutions integrated using supported APIs or log forwarding.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000396396
Article Type: Solution
Last Modified: 05 Dec 2025
Version:  1
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