Symptoms
- The report of VMware vCenter in the default reports is empty not showing any data
- The discovery of the vCenter is successful without any errors
- Logs were showing the below error:
SEVERE -- [2018-03-04 09:04:24 AST] -- MobConnection::resetConnection(): Timeout reached when trying to connect to
https://xxx/sdk/vimService
Resolution
Perform the below steps:
1- Increased the timeout value from 180s to 360s in the file "vmware-collector.xml" allocated in /opt/APG/Collecting/VMWare-Collector/vmware-vcenter/conf
<connection timeout="360s">
<url>https://xxxx/sdk/vimService</url>
<username>xxxx</username>
<password>xxxx</password>
<connection-properties name="vcenter">xxxx</connection-properties>
</connection>
2- Then go to /opt/APG/bin and execute the command ./manage-modules.sh service update collector-manager vmware-vcenter
3- Then start the service >> ./manage-modules.sh service start collector-manager vmware-vcenter
4- Monitor the logs and verify that the error is gone
Products
SRM