CloudIQ：Cloud IQ 未將資料傳送至 Dell Technologies

Summary: CloudIQ：Cloud IQ 不會將資料傳送至 Dell Technologies。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

本知識文章包含一些必須由雲端 IQ SR 上的支援專員執行的檢查，以確保其已正確設定，並將資料正確傳送至 Dell Technologies：

 

  • 請確定 CLI 和 UI
    都已啟用 Cloud IQ 從 CLI：使用命令檢查是否啟用雲端管理

    10:58:34 service@(none) spb:~> uemcli /sys/support/config show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection
 
1:    Support proxy server enabled               = no
      Support proxy server address               =
      Support proxy server port                  = 0
      Support proxy user name                    =
      Support proxy protocol                     = Unknown
      Automatic support contracts update enabled = no
      Cloud management enabled                   = yes

From GUI: Please make sure that the check box of send data to CloudIQ is checked as below : 
 

    集中化管理

  • 請確定 ESRS 已正確設定，並顯示綠色的連線狀態

  • 確保 Dell Technologies 陣列全部在客戶安裝基礎 IB 中。

  • 請確定 客戶 cloud IQ 帳戶與 Dell Technologies 端的支援登入資料相同 。

Affected Products

Dell EMC Unity Family

Products

CloudIQ, PowerMax, PowerMax 2000, PowerMax 8000, PowerMaxOS 5978, Unisphere for VMAX, Unisphere for PowerMax, Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F , Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition, VMAX, VMAX 100K, VMAX 200K, VMAX 250F, VMAX 400K, VMAX 450F, VMAX 50K, VMAX 850F, VMAX 950F, VMAX All Flash, VMAX3 Series ...
Article Properties
Article Number: 000022684
Article Type: How To
Last Modified: 20 Oct 2025
Version:  5
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