CloudIQ: Cloud IQ verzendt geen data naar Dell Technologies

Summary: CloudIQ: Cloud IQ verzendt geen data naar Dell Technologies.

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Instructions

Dit KB-artikel bevat enkele controles die moeten worden uitgevoerd door de supportagent op Cloud IQ SR's om ervoor te zorgen dat deze correct is geconfigureerd en dat de data correct naar Dell Technologies worden verzonden:

 

  • Zorg ervoor dat cloud iq is ingeschakeld vanuit zowel CLI als UI
    Vanuit CLI: Gebruik de opdracht om te controleren of cloudbeheer is ingeschakeld of niet

    10:58:34 service@(none) spb:~> uemcli /sys/support/config show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection
 
1:    Support proxy server enabled               = no
      Support proxy server address               =
      Support proxy server port                  = 0
      Support proxy user name                    =
      Support proxy protocol                     = Unknown
      Automatic support contracts update enabled = no
      Cloud management enabled                   = yes

From GUI: Please make sure that the check box of send data to CloudIQ is checked as below : 
 

    Centraal beheer

  • Controleer of ESRS correct is geconfigureerd en dat de groene verbindingsstatus wordt weergegeven

  • Ervoor zorgen dat alle arrays van Dell Technologies zich in de installatiebasis IB van de klant bevinden.

  • Zorg ervoor dat het cloud IQ-account van de klant hetzelfde is als het ene supportreferentie aan de kant van Dell Technologies.

Affected Products

Dell EMC Unity Family

Products

CloudIQ, PowerMax, PowerMax 2000, PowerMax 8000, PowerMaxOS 5978, Unisphere for VMAX, Unisphere for PowerMax, Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F , Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition, VMAX, VMAX 100K, VMAX 200K, VMAX 250F, VMAX 400K, VMAX 450F, VMAX 50K, VMAX 850F, VMAX 950F, VMAX All Flash, VMAX3 Series ...
Article Properties
Article Number: 000022684
Article Type: How To
Last Modified: 20 Oct 2025
Version:  5
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