Data Domain:DD9800 - 电压出现故障 - 警报

Summary: Data Domain DD9800 版本 2 — 故障排除警报:存储处理器 (SP) 出现故障 — 电压出现故障。

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Symptoms

由于重叠的位图条目,DD9800 修订版 2 可能会以“电压出现故障”为由起诉 SP,而实际问题是 CPU 外部 IERR。
当两个事件(CPU 外部 IERR 和“电压出现故障”)同时发生时,可以安全地忽略电压警报,并将故障处理重点放在 CPU 遇到 CPU IERR 的原因上。有关对 DD9800 平台上的 CPU IERR 错误进行故障处理的更多详细信息,请联系您的支持提供商以获得帮助。

受影响的系统:
- DD9800 修订版 2
- DDOS 5.7.x / 6.0.x / <6.1.3.0

症状:

已发布警报
=========

Time: Tue Mar 27 07:19:53 2018 Alert Id: p0-57 Event Id: EVT-ENVIRONMENT-00032 Event Message: The storage processor has failed Object: Enclosure=1 Additional Information: Cause=Voltage is faulty "Voltage is faulty" event found in messages.engineering log =============================================== Mar 15 05:48:27 platmon: CRITICAL: The storage processor has failed. Enclosure=1 Cause="Voltage is faulty" Mar 15 05:48:28 platmon: INFO: Event posted: p0-275 (11000113:28521xxxx): EVT-ENVIRONMENT-00032: The storage processor has failed EVT-OBJ::Enclosure=1 EVT-INFO::Cause=Voltage is faulty Mar 15 05:48:28 platmon: INFO: _ems_post_pubsub_event: Publishing event for alert EVT-ENVIRONMENT-00032

CPU IERR event found in bios.txt log =============================== 1 | 03/15/2018 | 05:33:39 | SMI Critical Interrupt Events Enter_SMI | SMI Critical Interrupt | Asserted | Used AUX Log (LSB 0x0) Used AUX Log (MSB 0x0) 2 | 03/15/2018 | 05:33:41 | CPU Status Events CPU2_Status | CPU IERR | Asserted | CPU External IERR 3 | 03/15/2018 | 05:33:41 | Entering IERR Interrupt Events Enter_SMI | IERR Interrupt | Asserted | Used AUX Log (LSB 0x24) Used AUX Log (MSB 0x0) 4 | 03/15/2018 | 05:33:42 | BMC Chassis Ctrl Events BMC_Chassis_Ctrl | Reset through BMC | Asserted 5 | 03/15/2018 | 05:34:04 | Power Unit DC_State | State Asserted | Deasserted

Cause

此问题出现在 DDOS 版本 5.7、6.0 和 6.1 中

根本原因是 SP 故障位图重叠,因此当发生 IERR 事件时,警告消息错误地显示“电压出现故障”

#define  APL_FRU_FAULT_SP_CPUMISC       (1 << 17)
#define   APL_FRU_FAILEDMAP_VOLTFAULT_SP    (1 << 17)

 

Resolution

此重叠位图已在 DDOS 6.1.3.x 中得到修复

Additional Information


Affected Products

Data Domain

Products

Data Domain, DD9800 Appliance
Article Properties
Article Number: 000057408
Article Type: Solution
Last Modified: 16 Jun 2025
Version:  4
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