ECS: Dial Home: Node Suspect: Symptom Code: 2007

Summary: ECS has detected that a node has been unresponsive for five minutes.

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Symptoms

An issue is present that is preventing a node from operating.

Dial home generated:

Connect Home

Clarify Id: CKM00184000xxx
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: CKM00184000xxx
WWN: ELMECS1118WRP6
Platform: platform
OS: SLES
OS_VER: 12.3
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Fabric
Ucode_Ver: 3.3.0.0
ConnectType: ESRS
IP_Address: Not Available
IP_Name: node name
ConnectNum: 169.254.1.6
Port: 22

SymptomCode: 2007
Category: Status
Severity: Error
Status: Warning
Component: Node
ComponentID: a4ad0436-f2d2-46da-914b-6ae8efc4
CallHome: true
FirstTime: 2019-10-04T11:17:39.104Z
Description: Node node.name has suspected

Cause

ECS has detected that a node has gone unresponsive for five minutes.

Resolution

Contact ECS support to review with a service request (SR) referencing this KB article.

Affected Products

ECS Appliance

Products

ECS Appliance
Article Properties
Article Number: 000128029
Article Type: Solution
Last Modified: 30 Sept 2025
Version:  4
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