Error message "Video_TDR_Failure" on XPS 9550 and Precision 5510

Summary: How to resolve this error message and/or screen flickering on these XPS 9550/Precision 5510 systems.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

On the XPS 9550 or Precision 5510 you may encounter the following issues:
  • VIDEO_TDR_FAILURE Error (Crash Screen)
  • Screen Flickering or Flashing
  • BSOD( igdkmd64.sys)
The workaround below should help to resolve this issue.
 

Resolution

Re-install the video driver once again from the Dell Drivers and Downloads site and then perform the following steps

1.Follow the path C:\Windows\System32\Drivers & locate the file with the name nvlddmkm.sys

2. Right click to Rename it as nvlddmkm.sys.old
SLN306353_en_US__1video TDR failure 1   
3. If you see this notification, just press OK to continue
SLN306353_en_US__2video TDR failure 2
 
4. Then go to NVIDIA directory (usually in C:\Nvidia or C:\drvvganVidia) and find the file nvlddmkm.sy_. Or you can just type the name into the search box. Copy this file and Paste it to your Desktop or C:\\ drive.
 
SLN306353_en_US__3video TDR failure 3  
 
5. Press Windows key and X at the same time, then choose Command Prompt (Admin)
SLN306353_en_US__4video TDR failure 4
 
6. In Command Prompt window, type the instruction  "cd.. " then "cd.." again, then type in the command: expand.exe nvlddmkm.sy_ nvlddmkm.sys

7. Hit Enter
SLN306353_en_US__5video TDR failure 5
 
8. Go to C:\ drive again and copy the newly created file nvlddmkm.sys
SLN306353_en_US__6video TDR failure 6
 
9. Then paste into the C:\Windows\System32\Drivers folder
SLN306353_en_US__7video TDR failure 7
 
 
In case, the nvlddmkm.sys file is not found under C:\Windows\System32\Drivers, follow the steps below to copy the file to the desired location.
  1. Browse to C:\ProgramFiles\Nvidia Corporation & search for nvlddmkm.sy_ . Copy the file & paste it to C: Drive
  2. Open Command Prompt & select C:\ ( Type the instruction  "cd.. " then "cd.." again )
  3. Type "expand.exe nvlddmkm.sy_ nvlddmkm.sys"
  4. Copy the nvlddmkm.sys file which will be created on the C Drive
  5. Paste the File to C:\Windows\System32\Drivers & restart the system
  6. If you still experience a flickering issue please also re-install your graphics card driver from the Dell Drivers and Downloads site.
 
 

Affected Products

Precision 5510, XPS 15 9550
Article Properties
Article Number: 000143121
Article Type: Solution
Last Modified: 20 Nov 2020
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.