PowerPath Management Appliance upgrade fails with "Zypper issue while updating existing packages"
Summary: Failed to upgrade the PowerPath Management Appliance.Upgrade fails with "Zypper issue while updating existing packages. Unknown error. Aborting update procedure ... COMPLETE: Appliance update completed with warnings. ...
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Symptoms
Attempting PowerPath management appliance upgrade.
VMware software : ESXi (any release)
S3TOIVIM08STD:/tmp/update # ./applianceUpdate
15:48:36 [INFO]: * Starting the appliance update process *
15:48:36 [INFO]: Updating PowerPath: 2.2.0.0.97 -> 2.4.0.0.114
15:48:36 [INFO]: Logs can be found here:
15:48:36 [INFO]: /opt/ADG/update/logs/update-2.2.0.0.97-2.4.0.0.114-2020_04_17-15_48_36.log
15:48:36 [INFO]: * Validating update *
15:48:36 [INFO]: Checking installed product version ...
15:48:36 [INFO]: Product version check is successful.
15:48:36 [INFO]: Adding update repo ...
15:48:37 [INFO]: Update repo added successfully.
15:48:37 [INFO]: Checking OS version ...
15:48:37 [INFO]: OS version check is successful.
15:48:37 [INFO]: Update validation successful.
15:48:37 [INFO]: * Starting Update *
15:48:37 [INFO]: * Running pre-update script *
..failed
15:49:39 [INFO]: Updating the existing packages. This may take some time. Please wait ...
File './suse/x86_64/lvm2-2.02.120-77.2.x86_64.rpm' not found on medium 'dir:///tmp/update/repo'
15:51:55 [INFO]: Zypper issue while updating existing packages.
15:51:55 [ERROR]: Unknown error. Aborting update procedure ...
15:51:55 [WARN]: * COMPLETE: Appliance update completed with warnings *
Environment
DELL EMC SW: PowerPath Management appliance (any release)VMware software : ESXi (any release)
Issue
When attempting to upgrade the PowerPath Management Appliance from any release to a desirable release the attempt fails with the following errors:S3TOIVIM08STD:/tmp/update # ./applianceUpdate
15:48:36 [INFO]: * Starting the appliance update process *
15:48:36 [INFO]: Updating PowerPath: 2.2.0.0.97 -> 2.4.0.0.114
15:48:36 [INFO]: Logs can be found here:
15:48:36 [INFO]: /opt/ADG/update/logs/update-2.2.0.0.97-2.4.0.0.114-2020_04_17-15_48_36.log
15:48:36 [INFO]: * Validating update *
15:48:36 [INFO]: Checking installed product version ...
15:48:36 [INFO]: Product version check is successful.
15:48:36 [INFO]: Adding update repo ...
15:48:37 [INFO]: Update repo added successfully.
15:48:37 [INFO]: Checking OS version ...
15:48:37 [INFO]: OS version check is successful.
15:48:37 [INFO]: Update validation successful.
15:48:37 [INFO]: * Starting Update *
15:48:37 [INFO]: * Running pre-update script *
..failed
15:49:39 [INFO]: Updating the existing packages. This may take some time. Please wait ...
File './suse/x86_64/lvm2-2.02.120-77.2.x86_64.rpm' not found on medium 'dir:///tmp/update/repo'
15:51:55 [INFO]: Zypper issue while updating existing packages.
15:51:55 [ERROR]: Unknown error. Aborting update procedure ...
15:51:55 [WARN]: * COMPLETE: Appliance update completed with warnings *
Cause
The upgrade package was copied under the /tmp directory used while upgrading. As a consequence, the upgrade package couldn't be reached to execute, causing the error.
Resolution
Be sure that the upgrade package is not copied under /tmp but ,for example, in the /home directory
Article Properties
Article Number: 000173284
Article Type: Solution
Last Modified: 17 Oct 2025
Version: 3
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