RecoverPoint for Virtual Machines:升级后无法部署插件程序服务器

Summary: 升级到 RP4VM 5.3 后无法部署插件程序服务器 允许用户完成配置插件程序服务器向导的解决方法。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

升级到 RecoverPoint for Virtual Machines (RP4VMs) 5.3 后尝试配置插件程序服务器失败。收到以下消息或类似的消息:     
 

RecoverPoint for VM 的 UI,显示配置插件服务器失败错误消息


在以下位置见证了以下 RecoverPoint 应用装置打印 /home/kos/RPServers/RPServers_logs/clusterLogic:     
 

XXXX/XX/XX 16:55:22.519 [pool-3-thread-18] (FapiUtils.java:249) DEBUG - ArraySettings were extracted: [VCArraySettings [super=ArraySettings [name=XXXXXX, serialNumber=XXXXXXXX,arrayUID=ArrayUID [id=XXXXXXX, clusterUID=ClusterUID [id=8391617211477977355]], type=VC, credentials=VcCredentials [super=BaseCredentials [username=XXXX, password=[XXXX], certificate=],connectionParams=VcConnectionParams [super=BaseConnectionParams [mgmtIP=IPInformation [ipVersion=IPV_4, ip=XXX.XXX.XXX.XXX, dhcp=false, networkMask=]], port=XXX], resourcePools=null], registeredEsxClusters=[EsxCluster[esxClusterUID=EsxClusterUID [uuid=XXXXXXXX], name=Production Cluster, virtualCenterUID=VirtualCenterUID [uuid=XXXXXX]]]]]


在以下位置见证了以下 RecoverPoint 应用装置打印 /home/kos/installationLogs/server.log:     


XXXX-XX-XX 14:44:19,541 [CommandWorker-38] (ValidateVcCredentialsCommand.java:27) ERROR - Got exception while trying to verify Credentials com.emc.recoverpoint.connectors.vi.certificate.CommunicationException: Something wrong with the certificate
 at com.kashya.installation.server.commands.vsphere.ValidateVcCredentialsCommand.verifyCertificate(ValidateVcCredentialsCommand.java:43) ~[classes/:?]
 at com.kashya.installation.server.commands.vsphere.ValidateVcCredentialsCommand.execute(ValidateVcCredentialsCommand.java:25) [classes/:?]eadPoolFactory.java:43) [classes/:?] at java.lang.Thread.run(Thread.java:748) [?:1.8.0_251]
 Caused by: java.security.cert.CertificateParsingException: Could not generate certificate: Invalid certificate encoding.
 at com.rsa.cryptoj.o.pb.a(Unknown Source) ~[cryptojcommon.jar:6.2.0.1]
 at com.rsa.cryptoj.o.pb.engineGenerateCertificate(Unknown Source) ~[cryptojcommon.jar:6.2.0.1]
 at java.security.cert.CertificateFactory.generateCertificate(CertificateFactory.java:339) ~[?:1.8.0_251]
 at com.emc.recoverpoint.utils.javainfra.keytool.CertificationUtils.translateCertificate(CertificationUtils.java:544) ~[java_infra.jar:?]
 at com.emc.recoverpoint.utils.javainfra.keytool.CertificationUtils.verifyServerCertificate(CertificationUtils.java:523) ~[java_infra.jar:?]
 at com.kashya.installation.server.commands.vsphere.ValidateVcCredentialsCommand.verifyCertificate(ValidateVcCredentialsCommand.java:41) ~[classes/:?]

Cause

CLI 命令 update_storage_registration 当前遇到问题。运行时,它会将驻留在该群集的所有 vRPA 上的 vCenter 证书替换为 null 值。这发生在位于以下位置的 vRPA 设置和ArrayConfiguration.xml /home/kos

WDM 插件程序服务器配置向导使用已存储在设置中的此证书与 vCenter 建立连接。尝试验证凭据时,由于不存在证书,向导会失败。

Resolution

解决办法:      
避免使用 update_storage_registration 命令指定可选的 spindle-group 参数,您可以实现这一点。

在任何升级之前,或者如果遇到此问题,请运行 CLI 命令 update_vcenter_server_registration 更新凭据。或者,在 vCenter 配置部分的 RP4VMs FLASH/FLEX UI 中更新此信息。

修复:     
此问题存在解决方案,但需要 Dell EMC 技术支持人员的干预。请联系 Dell EMC 客户支持中心或您的服务代表寻求技术支持,并提供此 Dell Technologies 知识库解决方案 ID。

Affected Products

RecoverPoint for Virtual Machines
Article Properties
Article Number: 000180847
Article Type: Solution
Last Modified: 08 Jul 2025
Version:  2
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