VxRail: How to Cancel a VxRail 7.0.X/8.0.X Upgrade Manually Without Using the Cancel Button

Summary: How to cancel a VxRail upgrade manually without using the cancel button for VxRail 7.0.x. and 8.0.x.

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Instructions

If the cancel button in the plugin does not work, follow the below steps to cancel upgrade manually:

Caution: Take a snapshot of VxRail Manager before canceling the upgrade.
  1. SSH to VxRail Manager using mystic then: 
    su root
  2. Check table operation_status for an IN_PROGRESS operation: 
    psql -U postgres vxrail -c "select id,state,owner from system.operation_status;"

id |    owner        | state
---+-----------------+-------------
1  | Day1BringUp     | FAILED
2  | Day1BringUp     | COMPLETED
4  | LcmUpgrade      | IN_PROGRESS
3  | LcmBundleDeploy | COMPLETED
63 | CustomizeComponentScan  | STARTED
(5 rows)
  3. From the output of step 2, delete Lifecycle Management (LCM) related records whose state is "FAILED" or "IN_PROGRESS" 
    psql -U postgres vxrail -c "delete from system.operation_status where (state='FAILED' or state='IN_PROGRESS' or state='ABANDONED') and owner like 'Lcm%';"
  4. Set state to 'FAILED' for the CustomizeComponentScan task. 
    psql -U postgres vxrail -c "update system.operation_status set state='FAILED' where owner='CustomizeComponentScan' and state='STARTED';"
  5. Edit file /var/lib/vmware-marvin/bundle_state.json, set state=NONE 
    echo '{"state":"NONE","deployed_for_public_api":false}' > /var/lib/vmware-marvin/bundle_state.json
  6. Ensure that permission of the file is as original: 
    chown tcserver:pivotal /var/lib/vmware-marvin/bundle_state.json
  7. Rename "/var/lib/vmware-marvin/composite-upgrade.json" 
    mv  /var/lib/vmware-marvin/composite-upgrade.json /var/lib/vmware-marvin/composite-upgrade.json.old
  8. Check for an upgrade lock: 
    curl -X GET --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock "http://127.0.0.1:5000/rest/vxm/internal/lockservice/v1/lock"
  9. If the command returns {"locked_by": "UPGRADE", "locked_at": XXXXXXXXX}, then release the lock: 
    curl -X POST --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock "http://127.0.0.1:5000/rest/vxm/internal/lockservice/v1/lock/release"  -H "Content-Type: application/json" -d '{"locked_by": "UPGRADE"}'
  10. Restart the service below and the VxRail Manager plugin will reload: 
    service vmware-marvin restart

If vLCM has been enabled, complete these additional steps:

  1. In vSphere, navigate to: Lifecycle Manager > Settings > Patch Setup
  2. Select and delete all VxRail depots associated with the cluster in question; typically, at least four depots are seen. Wait for the deletion tasks to finish.
  3. Trigger sync upgrades by navigating to: Lifecycle Manager > Actions > Sync Updates
  4. Monitor recent task windows to ensure that there are no errors.

Additional Information

Video: How to cancel a VxRail upgrade manually without using the cancel button for VxRail 7.0.x. and 8.0.x.

 

Article Properties
Article Number: 000182177
Article Type: How To
Last Modified: 21 Oct 2025
Version:  22
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