NetWorker: Red Hat 8.x clustered NetWorker server fails to start after pacemaker is updated

• The NetWorker server configuration is deployed on a Red Hat 8.x high availability cluster.
• The nws resource fails to start:

[root@NetWorker_Node_Name ~]# pcs status
...
Full List of Resources:
  * Resource Group: NW_group:
    * fs        (ocf::heartbeat:Filesystem):     Started NetWorker_Node_Name
    * ip        (ocf::heartbeat:IPaddr):         Started NetWorker_Node_Name
    * nws       (ocf::EMC_NetWorker:Server):     FAILED NetWorker_Node_Name

Failed Resource Actions:
  * nws_start_0 on NetWorker_Node_Name 'error' (1): call=25, status='Timed Out', exitreason='Resource agent did not complete within 5m', last-rc-change='DDD MM # HH:MM:SS 2022', queued=0ms, exec=300011ms

• The NetWorker server services fail to start, with the following logged in the shared nsr directory's daemon.raw:
  • Example: nsr_render_log /nsr_share/nsr/logs/daemon.raw

73248 MM/DD/YY HH:MM:SS AM/PM  5 5 0 1783289664 29561 0 NetWorker_Node_Name nsrd NSR critical Can't start nsrd because /nsr/res (/nsr) is local, and NetWorker is configured as a cluster server. Use cluster manager to check NetWorker service status. 
144354 MM/DD/YY HH:MM:SS AM/PM  1 5 0 3720415040 28971 0 NetWorker_Node_Name nsrctld NSR notice Daemon nsrdispd terminated. 
144359 MM/DD/YY HH:MM:SS AM/PM  3 5 0 3720415040 28971 0 NetWorker_Node_Name nsrctld NSR error Scheduling restart of daemon nsrdispd in 5 seconds 
137911 MM/DD/YY HH:MM:SS AM/PM  5 5 0 3720415040 28971 0 NetWorker_Node_Name nsrctld NSR critical Aborting startup sequence: Process nsrd exited in less than 10 seconds at startup: exit code 1 
127108 MM/DD/YY HH:MM:SS AM/PM  5 5 0 3720415040 28971 0 NetWorker_Node_Name nsrctld NSR critical Failed to start all daemons; shutting down... 

• lcmap does not show the clustered IP address or owned paths:

[root@NetWorker_Node_Name ~]# lcmap
type: NSR_CLU_TYPE;
clu_type: NSR_LC_TYPE;
interface version: 1.0;

[root@NetWorker_Node_Name ~]#

• The NetWorker server is 19.8.0.1 or older.

This issue was found when using pcs version 0.10.14 (or newer). lcmap does not properly map shared location.

[root@NetWorker_Node_Name ~]# pcs --version
0.10.14

Solution:

This issue was addressed in NetWorker 19.8.0.4; however, 19.8 is End of Support Life (EOSL) as of November 11 2025. Upgrade to 19.9.0.2 or later for a code fix: https://www.dell.com/support/home/product-support/product/networker/drivers

See: NetWorker: Red Hat Pacemaker Cluster How to Upgrade NetWorker Server and Best Practices
 

Workaround:

• Ensure that the operating system meets the support requirements of the NetWorker version in use https://elabnavigator.dell.com/eln/modernHomeAutomatedTiles?page=NetWorker
  Downgrade pcs from version to 0.10.12.

yum downgrade pcs

root@NWrhelNodeA:~# echo exclude=pcs >> /etc/yum.conf
root@NWrhelNodeA:~# cat /etc/yum.conf | grep pcs
exclude=pcs

Once on 0.10.12 lcmap sees the owned paths correctly and nws resource starts:

[root@NetWorker_Node_Name ~]# pcs --version
0.10.12

[root@NetWorker_Node_Name ~]# lcmap
type: NSR_CLU_TYPE;
clu_type: NSR_LC_TYPE;
interface version: 1.0;

type: NSR_CLU_VIRTHOST;
hostname: Cluster_IP;
local: TRUE;
owned paths: /nsr_share;

[root@NetWorker_Node_Name ~]# pcs resource status
  * Resource Group: NW_group:
    * fs        (ocf::heartbeat:Filesystem):     Started NetWorker_Node_Name
    * ip        (ocf::heartbeat:IPaddr):         Started NetWorker_Node_Name
    * nws       (ocf::EMC_NetWorker:Server):     Started NetWorker_Node_Name

• NetWorker: Troubleshooting Guide for Red Hat Cluster Service Issue