Latitude 3140 UFS Laptop Malfunctions or Does Not Boot after a Captured eMMC or SSD Image is Installed

Summary: The following article provides information about installing an image captured from laptops with embedded Multi-Media Card (eMMC) or solid state drive (SSD) storage. These captured images have trouble applying to a laptop with Universal Flash Storage (UFS). (For example: The Latitude 3140 laptop malfunctions or does not boot where you do not install the captured image correctly.) ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Universal Flash Storage laptops malfunction or do not Boot after installing the image using the various deployment tools

 

The Latitude 3140 laptop and 2-in-1 formats are available for sale with one of the following storage device types:

  • Universal Flash Storage (UFS): This is a high-performance storage interface ideal for laptops that require low-power consumption, high performance, and consistent reliability. (Full-duplex UFS provides for simultaneous read and write operations.)
  • Solid state drive (SSD) Storage: This is the latest generation of storage device used in laptops and other computers. They store data using flash-based memory. This is faster than the older mechanical Hard Drives.
  • Embedded Multi-Media Card (eMMC) storage: This is an older source of reliable and fast flash storage for laptops. (Half-duplex eMMC can either read from or write to the memory, it cannot do both at the same time.)

It is possible to successfully use available tools to capture an image on a laptop with either eMMC or SSD storage installed. Even after using a tool to apply the new image on a laptop with UFS, it may report as successful. However, it may still malfunction or fail to Boot.

Cause

This section is not applicable to this article.

Resolution

Dell Technologies recommends that you install an image created on a UFS laptop to another UFS laptop.

You should not do either of the following types of install:

  • Do not create an image from a laptop using either eMMC or SSD storage, and attempt to install it on a laptop using UFS.
  • Do not create an image from a laptop using UFS, and attempt to install it on a laptop using either eMMC or SSD storage.

If you must install an image from eMMC or SSD to UFS. You can use one of the following two sets of instructions: (Choose the set of instructions which best match your situation.)

Note: You must have administrator rights on the laptop to make any operating system changes or to update any software.
 
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You require the following before beginning:

  • The UFS Laptop (Product A)
  • The eMMC, SSD, or UFS Laptop (Product B)
  • The DISM tool
  • A blank flash drive (with sufficient capacity for this purpose.)

Follow these steps in DISM:

  1. Start deploying the Windows Preinstallation Environment (WinPE) image (Version 22621) on the blank flash drive.

  2. Plug the flash drive into Product B, and use the boot options to boot to the WinPE environment.

  3. Identify which drive letter Product B is using for the flash drive.

  4. Run the following command-line statement to capture the image of Product B: (Where x is the drive letter of the flash drive)

    dism /capture-image /imagefile:"x:\test.wim" /capturedir:C:\ /name:test

  5. You can remove the flash drive with the successfully captured image from Product B.

  6. Plug the flash drive to Product A, and use the boot options to boot to the WinPE environment.

  7. Select the Product A drive, and run the following commands in order, and clean, and create the volume partition:

    select disk 0 (Where 0 is the UFS drive)
    clean
    convert gpt
    create partition efi size=2000
    format quick fs-fat32 label-ESP
    assign letter=S
    create partition msr size=128
    create partition primary size=112640
    format quick fs=ntfs label=OS
    assign letter=C

  8. Run the following commands in order, and confirm that the partitioning of the UFS drive is a success:

    diskpart
    list disk
    sel disk 0
    list vol

  9. The following command checks the index number:

    dism.ext /get-imageinfo /imagefile:USB volume\test.wim

  10. This command applies the Captured image to the UFS drive:

    dism /apply-image /imagefile:USB volume:\test.wim /applydir:C:\ /index:1

  11. Run the following commands in order, and check that it creates the Extensible Firmware Interface (EFI) System Partition (ESP):

    sel vol1 (where 1 is the number of the volume where the ESP partition is located.)
    assign letter S
    exit

  12. Run the following command to fix the Boot Configuration Data (BCD) partition:

    bcdboot c:\windows /s s: /f UEFI

  13. You can remove the flash drive, and reboot Product A. Confirm that the laptop boots into the Windows operating system.

You require the following before beginning:

  • SCCM, and the Active Directory (AD) Server (Product A)
  • The UFS Laptop (Product B)
  • Virtual Machines (VM) VMware installation package, and activation key
  • USB Local Area Network (LAN) dongle connected to Product B
  • LAN cable connects Product A, and Product B
  • Cabinet (cab) package of the driver for the test unit being imported (If the operating system to be imported does not have YB)
  • WinPE cab package for the test unit being imported

Follow these instructions:

  1. Open AD, and SCCM in the virtual machine on Product A.

  2. Place the following downloads from the Dell Support Drivers site onto the desktop in Product A:

    • Dell Command | Deploy Driver Pack: Latitude-3140-656NK_Win11_1_A05.exe

    • Dell Command | Deploy WinPE 11.0 Driver Pack: WinPOE11.0-Drivers-A03-V81GV.cab

  3. Use the right click option to open the SSCM Console as an administrator.

  4. In the console application navigate through the Software Library, to Operating Systems, and then the Driver Packages Dell System Cab Driver Packages menus, and select the exist cab file, and delete it.

  5. In the console application navigate through the Software Library, to Operating Systems, and then the Drivers menus, and select all exist drivers, and delete all.

  6. In the console application navigate through the Software Library, to Operating Systems, and then the Driver Packages menus, and right click Driver Packages, and select: Dell Command | System Driver Library Import

  7. Select: Local Driver Library

  8. Select: Latitude-3140-656NK_Win11_1.0-A05.exe

  9. After selecting the package, you click Next.

  10. Confirm that the data is correct, and select the source, and then click Next.

  11. Click the target distribution points box, and click Next.

  12. The driver package is importing, and you need wait some time to finish. Click finish when the import completes.

  13. In the console application navigate through the Software Library, to Operating Systems>, and then the Dell System Cab Driver Packages menus, you can see the Driver package that we imported, and must wait for the icon to turn green.

  14. In the console application navigate through the Software Library, to Operating Systems, and then the Driver Packages then the Boot images menus, right click Boot images, and select: Dell Command | WinPE Library Import

  15. Click Local Driver Library, and select the correct WinPE file, and then click Next.

  16. Check the Boot Image (x64) box and then click Next:

  17. The WinPE package is importing, and you must wait some time for it to finish. Click finish when import completes. You must wait until the UI shows that the Boot image creation is completed.

  18. Select Task Sequences, right click, and select Properties.

  19. Click Advanced, then select Use a boot image, and select the corresponding WinPE file, before you click apply, and make the change.

  20. Right-click the console, and select View.

  21. Select Apply Driver Package, and click Browse.

  22. Select the corresponding driver package, and click OK.

  23. Select Apply Operating System image, and click Browse, then select your operating system image.

  24. Click Apply, then click OK.

  25. Right click in Task Sequences, and select Deploy.

  26. Click Browse, and select the corresponding option, then click Next.

  27. Select the configuration manager clients, media, and PXE, then click Next.

  28. Click Next.

  29. Select All, and then click Next.

  30. Click Next.

  31. Click Next.

  32. Continue clicking Next until the import completes.

  33. Switch to Product B:

  34. Flash the latest A-rev BIOS on Product B.

  35. Synchronize Product B with the server time.

  36. Reboot Product B, and press F12.

  37. Select: USB Network Interface Controller (NIC) Internet Protocols Version 4 (IPV4)

  38. The testing laptop displays an interface, click Next.

  39. Deploy operating system image is ongoing. Product B reboots automatically, and you must complete the operating systems out of box experience (OOBE) to get to the desktop screen on Product B after deployment is complete.

Affected Products

Latitude 3140
Article Properties
Article Number: 000221570
Article Type: Solution
Last Modified: 01 Oct 2024
Version:  4
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