Dell Unity: Tilstandskontrol før opgradering mislykkes med fejl: Check_connectemc_sender_1

Summary: Pre-Upgrade Health Check (PUHC) mislykkes med fejl: ERROR_CODE=platform::check_connectemc_sender_1|Fejl|OPGRADERINGEN KAN IKKE FORTSÆTTE (KAN RETTES af Dell)

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Symptoms

Pre-Upgrade Health Check (PUHC) mislykkes med fejl: 
ERROR_CODE=platform::check_connectemc_sender_1|Error|
UPGRADE CANNOT PROCEED.
check_connectemc_sender_1
errors :0x1000300- Operation failed. Error code: 0x1000300 The requested object could not be found on the system. Recheck the command name. 0x6400bee - Failed to perform the operation because connect home has not been configured

Cause

Bemærk: Fra og med Unity OE 5.3 ConnectHome Meddelelser om tilslutning ved hjælp af <serialNumber>@dell.com er ikke længere standard.


Når du konfigurerer ConnectHome-tilslutningsmuligheder, skal du inkludere en e-mailadresse fra systemets domænenavn eller en relevant e-mailadresse, der godkender den fra SMTP-serveren.

For at kunne aktivere SupportAssist i 5.3 og nyere versioner skal ConnectEMC have en "fra"-e-mailadresse.

Resolution

Der er to muligheder for at løse dette problem.

  1. Spring PUHC'en over, og udfør opgraderingen. Tilføj fra-mailadressen senere.
  2. Tilføj fra-e-mail-adressen nu, og udfør derefter opgraderingen.


Valgmulighed 1: Spring PUHC'en over, og udfør opgraderingen

  1. Kør nedenstående kommando:
svc_skip_puhc
  1. Kør nedenstående kommando for at springe fejlen over:
+58

50: flr::check_for_disk_transitions
51: flr::check_for_faulted_disks
52: flr::check_for_no_pulled_disks
53: flr::check_for_snaps_in_an_active_state
54: flr::check_movesession_exists
55: slic::check_for_slic_committed
56: platform::check_centralized_esrs_version
57: platform::check_unsupported_proxy
58: platform::check_connectemc_sender
  1. Når check_connectemc_sender springes over, skal du starte opgraderingen fra Unisphere.
  2. Tilføj fra-mailadressen for ConnectEMC. (Se nedenfor)


Valgmulighed 2: Tilføj fra-mailadressen, og opgrader derefter

Der er tre muligheder for at tilføje fra-e-mail-adressen:

  1. Unisphere
  2. svc_connectemc Kommandoer
  3. Uemcli Kommandoer

Unisphere:

SMTP

svc_connectemc:

  1. Kør nedenstående kommando for at få vist ConnectEMC Status:
svc_connectemc -s

ConnectEMC: NOTRUNNING DISABLE
  1. Test evnen af ConnectEMC Sådan sender du en besked til support med nedenstående kommando:
spa:/cores/service/user# svc_connectemc -t

ERROR [spa]: Email (ConnectEMC) not configured
  1. Kør nedenstående kommando for at få vist ConnectEMC Konfigurationsoplysninger:
svc_connectemc -g

INFO [spa]: SMTP Host: smtp.server.com
INFO [spa]: SENDER EMAIL: DP-Unity01@dell.com
INFO [spa]: EMC Destination Email: emailalert@emc.com
  1. Kør nedenstående kommando for at indstille e-mail-adressen ConnectEMC Bruger til at sende advarsler:
05:57:12 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc -m DP-Unity01@dell.com

INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured. Please enable connetEMC first.
  1. Kør nedenstående kommando for at aktivere ConnectEMC:
05:58:30 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc --enable 10.1XX.1XX.1X1 --sendermail DP-Unity01@dell.com

INFO [spa]: Verifying peer connectivity ...
INFO [spa]: Enabling ConnectEMC
INFO [spa]: Verifying peer connectivity ...
INFO [spa]: copying connectEMC config to peer
INFO [spa]: Persisting SMTP server configuration
INFO [spa]: Persisting sender email address configuration
INFO [spa]: ConnectEMC has been enabled successfully.
  1. Efter aktivering ConnectEMC, skal du teste forbindelsen:  
    svc_connectemc -t
INFO [spa]: Test Dialhome request

Uemcli:

  1. Kør nedenstående kommando for at få vist den aktuelle konfiguration:
uemcli /sys/support/connecthome show -detail

1:  Enabled       = yes
   SMTP server     = 10.1XX.1XX.1X1
   E-mail from address = (none)@emc.com 
   E-mail to address  = emailalert@emc.com
Før du slår funktionen til ConnectEMC, hvis du bekræfter testkommandoen, mislykkes den med en fejl:  
Operation failed. Error code: 0x1000300
The requested object could not be found on the system. Recheck the command name. (Error Code:0x1000300)
  1. Kør nedenstående kommando for at aktivere ConnectEMC: 
uemcli -d 10.0.0.1 -u local/joe -p Password /sys/support/connecthome set –enable yes –smtpServer 10.10.22.22 -emailFromAddr DP-Unity01@dell.com
Efter aktivering ConnectEMC, hvis du tester det, består det med succes: 
09:05:02 root@CKM002XXXXX929 spb:/cores/service/user# uemcli -u admin -securepassword /sys/support/connecthome test
Password:
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

Remote certificate:
Issuer:   CN=DP-UNITY01
Subject:  CN=DP-UNITY01
Valid from: 2020:06:14:07:13:27
Valid to:  2023:06:14:07:13:27
Serial:   00a382cb17422be9fd
Id:     2957123456
Would you like to:
 [1] Accept the certificate for this session
 [2] Reject the certificate
Please input your selection (The default selection is [1]):
Operation completed successfully.
  1. Angiv de aktuelle oplysninger efter konfigurationsændringen:
uemcli /sys/support/connecthome show -detail

Please input your selection (The default selection is [1]):
1:  Enabled       = yes
   SMTP server     = 10.1XX.1XX.1X1
   E-mail from address = DP-Unity01@dell.com
   E-mail to address  = emailalert@emc.com

Additional Information

Se brugervejledningen til Dell Unity Family Unisphere Command-Line Interface for at få reference. 

Affected Products

Dell EMC Unity Family
Article Properties
Article Number: 000224165
Article Type: Solution
Last Modified: 18 Dec 2025
Version:  4
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