Dell Unity：升級前執行狀況檢查失敗，並顯示錯誤：Check_connectemc_sender_1

Summary: 升級前執行狀況檢查 （PUHC） 失敗，並顯示錯誤：ERROR_CODE=平臺：：check_connectemc_sender_1|錯誤|升級無法繼續 （Dell 可修正）

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Symptoms

升級前執行狀況檢查 （PUHC） 失敗，並顯示錯誤： 
ERROR_CODE=platform::check_connectemc_sender_1|Error|
UPGRADE CANNOT PROCEED.
check_connectemc_sender_1
errors :0x1000300- Operation failed. Error code: 0x1000300 The requested object could not be found on the system. Recheck the command name. 0x6400bee - Failed to perform the operation because connect home has not been configured

Cause

注意：從 Unity OE 5.3 開始， ConnectHome 連線通知使用： <serialNumber>@dell.com 不再是預設值。


配置 ConnectHome 連接時，請包括來自系統功能變數名稱的電子郵件位址或通過 SMTP 伺服器身份驗證的適用電子郵件位址。

若要在 5.3 及更新版本中啟用 SupportAssist，ConnectEMC 必須具有「寄件人」電子郵件地址。

Resolution

有兩種選項可解決此問題。

  1. 略過 PUHC 並執行升級。稍後新增寄件人電子郵件地址。
  2. 立即新增寄件人電子郵件地址，然後執行升級。


選項 1：略過 PUHC 並執行升級

  1. 執行 以下命令：
svc_skip_puhc
  1. 執行 以下命令以略過錯誤：
+58

50: flr::check_for_disk_transitions
51: flr::check_for_faulted_disks
52: flr::check_for_no_pulled_disks
53: flr::check_for_snaps_in_an_active_state
54: flr::check_movesession_exists
55: slic::check_for_slic_committed
56: platform::check_centralized_esrs_version
57: platform::check_unsupported_proxy
58: platform::check_connectemc_sender
  1. 一旦 check_connectemc_sender 選取中，從 Unisphere 開始升級 。
  2. 新增寄件人電子郵件地址 ConnectEMC。（見下文）


選項 2：新增寄件人電子郵件地址，然後升級

有三個選項可新增寄件人電子郵件地址：

  1. Unisphere
  2. svc_connectemc 命令
  3. Uemcli 命令

Unisphere：

SMTP

svc_connectemc：

  1. 執行 以下命令以顯示 ConnectEMC 狀態：
svc_connectemc -s

ConnectEMC: NOTRUNNING DISABLE
  1. 測試能力 ConnectEMC 使用以下命令傳送訊息給支援人員：
spa:/cores/service/user# svc_connectemc -t

ERROR [spa]: Email (ConnectEMC) not configured
  1. 執行 以下命令以顯示 ConnectEMC 組態詳細資料：
svc_connectemc -g

INFO [spa]: SMTP Host: smtp.server.com
INFO [spa]: SENDER EMAIL: DP-Unity01@dell.com
INFO [spa]: EMC Destination Email: emailalert@emc.com
  1. 執行 以下命令以設定電子郵件地址 ConnectEMC 用於傳送警示：
05:57:12 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc -m DP-Unity01@dell.com

INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured. Please enable connetEMC first.
  1. 執行 以下命令以啟用 ConnectEMC：
05:58:30 root@CKM002XXXXX929 spa:/cores/service/user# svc_connectemc --enable 10.1XX.1XX.1X1 --sendermail DP-Unity01@dell.com

INFO [spa]: Verifying peer connectivity ...
INFO [spa]: Enabling ConnectEMC
INFO [spa]: Verifying peer connectivity ...
INFO [spa]: copying connectEMC config to peer
INFO [spa]: Persisting SMTP server configuration
INFO [spa]: Persisting sender email address configuration
INFO [spa]: ConnectEMC has been enabled successfully.
  1. 啟用後 ConnectEMC， 測試連接：  
    svc_connectemc -t
INFO [spa]: Test Dialhome request

Uemcli：

  1. 執行 以下命令以列出目前的組態：
uemcli /sys/support/connecthome show -detail

1:  Enabled       = yes
   SMTP server     = 10.1XX.1XX.1X1
   E-mail from address = (none)@emc.com 
   E-mail to address  = emailalert@emc.com
啟用之前 ConnectEMC，如果驗證測試命令，它將失敗並顯示錯誤：  
Operation failed. Error code: 0x1000300
The requested object could not be found on the system. Recheck the command name. (Error Code:0x1000300)
  1. 執行 以下命令以啟用 ConnectEMC： 
uemcli -d 10.0.0.1 -u local/joe -p Password /sys/support/connecthome set –enable yes –smtpServer 10.10.22.22 -emailFromAddr DP-Unity01@dell.com
啟用後 ConnectEMC，如果您對其進行測試，則成功通過： 
09:05:02 root@CKM002XXXXX929 spb:/cores/service/user# uemcli -u admin -securepassword /sys/support/connecthome test
Password:
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

Remote certificate:
Issuer:   CN=DP-UNITY01
Subject:  CN=DP-UNITY01
Valid from: 2020:06:14:07:13:27
Valid to:  2023:06:14:07:13:27
Serial:   00a382cb17422be9fd
Id:     2957123456
Would you like to:
 [1] Accept the certificate for this session
 [2] Reject the certificate
Please input your selection (The default selection is [1]):
Operation completed successfully.
  1. 列出 設定變更後的目前詳細資料：
uemcli /sys/support/connecthome show -detail

Please input your selection (The default selection is [1]):
1:  Enabled       = yes
   SMTP server     = 10.1XX.1XX.1X1
   E-mail from address = DP-Unity01@dell.com
   E-mail to address  = emailalert@emc.com

Additional Information

請參閱 Dell Unity 系列 Unisphere 命令行介面使用者指南以供參考。 

Affected Products

Dell EMC Unity Family
Article Properties
Article Number: 000224165
Article Type: Solution
Last Modified: 18 Dec 2025
Version:  4
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