Avamar：启用 Data Domain Retention Lock Governance 模式后备份失败

Summary: 本文讨论在 Avamar 19.10 上启用 Data Domain 保留锁定治理模式会导致 VMware 映像备份由于权限不足而失败的情况。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

启用 Data Domain 监管模式后，VMware 映像备份开始失败，并显示以下错误消息：

2024-11-07 20:36:29 avtar Warning <18125>: Calling DDR_RENAME returned result code:5034 message:the user has insufficient privilege
2024-11-07 20:36:29 avtar Info <40069>: Backup /cur/a510971916cf1c1b79c2608fec07b1bdc16af533/1DB3154E8295112 has 9 files on the Data Domain server
2024-11-07 20:36:29 avtar Error <19802>: Failed to rename backup dir /STAGING/a510971916cf1c1b79c2608fec07b1bdc16af533/BACKUP-0CD272DAA94BD828804C4F6B9F1154E55A76A1B3 to /cur/a510971916cf1c1b79c2608fec07b1bdc16af533/1DB3154E8295112, LSU: avamar-1234567890, DDR result code: 5034, desc: the user has insufficient privilege
2024-11-07 20:36:29 avtar FATAL <12531>: Backup could not be committed to the DDR, hfscheck will fail. This backup id 0x1DB3154E8295112 for client a510971916cf1c1b79c2608fec07b1bdc16af533 should be deleted from the Avamar accounting system to resolve hfscheck errors.
2024-11-07 20:36:29 avtar FATAL <40124>: DDR rename failure - backup will be deleted
2024-11-07 20:36:29 avtar Warning <40126>: Unable to delete invalid backup #430 timestamp 133754854679597330: 'MSG_ERR_PRIV_FAIL'

来宾备份（如 Windows、Linux 文件系统、数据库等）也会发生此错误

 

Cause

未在 Avamar Server 端配置监管模式。

在此特定情况下，Avamar 代理版本为 19.4，因此它不支持此功能：

--------------------------------------------------------------------------------------------------------
-----  START avtar log 2024-11-07 20:34:33 UTC  [19.4.100-124 Linux-x86_64]
--------------------------------------------------------------------------------------------------------

 

 

 

Resolution

仔细阅读 Dell Avamar 19.10 管理指南 > Data Domain Retention Lock > 在治理模式下启用 Data Domain Retention Lock。

将代理或 Avamar Client 升级到 19.10 版本。

提醒： 如果您不确定升级过程或有疑虑，请联系戴尔支持以获得帮助。

 

要验证问题是否已成功解决，请检查 Avamar 日志中是否有与 Data Domain Retention Lock 相关的任何错误消息。如果问题仍然存在，请联系戴尔支持以获得进一步的帮助。

Affected Products

Avamar, Data Domain, Avamar Server
Article Properties
Article Number: 000261098
Article Type: Solution
Last Modified: 12 Dec 2025
Version:  3
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