Dell Pro-dockingstationer har problemer med netværksforbindelsen

Summary: Denne artikel indeholder flere oplysninger om Dell-dockingstationer, der periodisk afbryder LAN-forbindelsen (Local Area Network).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Berørte produkter:

  • Dell Pro Dock WD25
  • Dell Pro Smart DockSD25
  • Dell Pro Thunderbolt 4-dockingstation WD25TBT4
  • Dell Pro Thunderbolt 4 Smart Dock-SD25TBT4

Brugere har rapporteret, at LAN-forbindelsen på dockingstationen enten ikke fungerer eller har intermitterende forbindelsesproblemer.

Cause

LAN-driveren til dockingstationen er ikke installeret.

Resolution

Du skal ikke udskifte hardware for dette problem.

Monter LAN-dockingstationens driver:

  • DELL Pro Dock (WD25) og Dell Pro Smart Dock (SD25) kræver, at du installerer en Realtek USB LAN-driver fra siden Drivere og downloads på den dock, du bruger.
  • Dell Pro Thunderbolt 4 Smart Dock (SD25TB4) og Dell Pro Thunderbolt 4 Dock (WD25TB4) kræver, at du installerer både Intel PCIE LAN - og RTK USB LAN-driveren fra siden Drivere og downloads i den dock, du bruger.

Affected Products

Dell Pro Smart Dock SD25, Dell Pro Thunderbolt 4 Smart Dock SD25TB4, Dell Pro Dock WD25, Dell Pro Thunderbolt 4 Dock WD25TB4
Article Properties
Article Number: 000337068
Article Type: Solution
Last Modified: 15 Aug 2025
Version:  2
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