VxRail: Error de token de actualización no válido durante la descarga de Internet

Falla en la descarga de Internet

La descarga de VxRail Internet 8.0.330 falla con el mensaje de error:

"Error occurred while downloading the upgrade bundle from the website. Retry downloading in a few minutes."

lcm-web.log

2025-07-23T07:39:06.256Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:06.257Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:07.257Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> BundleAcgDownloadProcessService.java queryDownloadProgress() (276): get upgrade package download progress for Upgrade B
undle: 80331174
2025-07-23T07:39:41.079Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> LcmStateManager.java logProgressError() (665): FAILED GETTING PROGRESS
2025-07-23T07:39:41.080Z <3456540b4fc0dd8bd64899703970a084> lcm [ERROR] <1689> BundleAcgDownloadProcessService.java waitDownloadComplete() (208): failed querying download progress
com.vce.lcm.exception.LCMException: Failed to complete the poll ACG download progress operation. Reeturn Code is: 261. Detail message is: EMC SERVER OTHER ERROR
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.queryDownloadProgress(BundleAcgDownloadProcessService.java:297)
        at com.emc.mystic.manager.upgrade.process.BundleAcgDownloadProcessService.waitDownloadComplete(BundleAcgDownloadProcessService.java:202)
        at com.emc.mystic.manager.upgrade.process.BundleFallbackDownloadProcessService.waitDownloadComplete(BundleFallbackDownloadProcessService.java:160)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.waitDownloadThenContinueDeploy(LcmBundleDownloadAndDeployProcess.java:145)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess.access$000(LcmBundleDownloadAndDeployProcess.java:47)
        at com.emc.mystic.manager.upgrade.process.LcmBundleDownloadAndDeployProcess$1.run(LcmBundleDownloadAndDeployProcess.java:99)
        at java.base/java.lang.Thread.run(Thread.java:829)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2025-07-23T07:39:41.108Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> MysticClusterReaderDO.java isClusterTypeAS() (189): Return value from cluster DO: ['STANDARD', 'UNAVAILABLE']

2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveEvent() (424): Successfully saved new event.event_id:178
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> EventMicroWriter.java saveFailedLCMUpgradeEvent() (162): Successfully saved event:VXR104114
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (566): ERROR [LcmBundleDownload]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (569): currentState=[DOWNLOADING]
2025-07-23T07:39:41.204Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateOperationStatusInfo() (814): update operation status info for LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.211Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java updateOperationById() (206): operation status cache update 328 LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> OperationStatusInfoMicroWriter.java failRequest() (183): update OPERATION_STATUS,state=FAILED, endtime=1753256381211 in DO
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (735): currentState=[DOWNLOADING]
2025-07-23T07:39:41.220Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java updateBundleRepository() (740): SET: targetState=[DOWNLOAD_ERROR]
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java setState() (66): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.221Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateUpdater.java reload() (176): invalidate caches due to change lcm state from DOWNLOADING to DOWNLOAD_ERROR.
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache HostDO: CacheStats{hitCount=16, missCount=16, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=0}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> CacheManager.java invalidate() (44): invalidate cache VxrailSystemDO: CacheStats{hitCount=1365, missCount=14, loadSuccessCount=0, loadExceptionCount=0, totalLoadTime=0, evictionCount=12}
2025-07-23T07:39:41.223Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> LcmStateManagerService.java markError() (671): >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2025-07-23T07:39:41.231Z <3456540b4fc0dd8bd64899703970a084> lcm [INFO] <1689> VxrailSystemDO.java getOperationWithDoModuleByRequestId() (171): operation status cache put LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3

short.term.log

2025-07-23T07:13:45.443Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_request() (61): Request body: b'{""id"":328,""request_id"":""LcmBundleDownloadAndDeploy-cc16ad1a-f8bf-49e1-8525-a8f8c04834c3"",""owner"":""LcmBundleDownloadAndDeploy"",""start_time"":""2025-07-23 06:53:32.054000"",""end_time"":null,""state"":""IN_PROGRESS"",""error"":null,""progress"":0,""target"":null,""step"":null,""detail"":null,""extension"":""{\\""vcplugin_updated\\"":false,\\""retry\\"":0,\\""retry_maximum\\"":0,\\""details\\"":[{\\""action\\"":\\""Downloading upgrade bundle\\"",\\""message\\"":\\""Downloading upgrade bundle 8.0.331-29160392 from website\\""}]}""}'"
2025-07-23T07:13:45.445Z <3456540b4fc0dd8bd64899703970a084> do-vxrail-system [INFO] <140006429554368> request.py log_response() (118): [REQUEST END] The request finished successfully. Response status: 200 OK"
2025-07-23T07:13:45.446Z [INFO] <6501> middleware.go 1() (25): POST /v1/device-auth/request-token"
2025-07-23T07:13:45.446Z [INFO] <6501> device_access_token_controller.go GetAccessToken() (48): Enter Get Access Token"
2025-07-23T07:13:45.452Z [INFO] <6501> proxy_gateway_impl.go GetProxy() (37): start retrieving system proxy "
2025-07-23T07:13:45.518Z [INFO] <6501> http_client.go setTlsConfig() (63): Proxy does not exist, create http client without proxy"
2025-07-23T07:13:46.202Z [ERROR] <6501> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
2025-07-23T07:13:46.202Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""P2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
2025-07-23T07:13:46.203Z [INFO] <6501> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:P2:Refresh token is invalid or has already been revoked ErrorUri:}"
"
2025-07-23T07:13:46.203Z [ERROR] <6501> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"
2025-07-23T07:13:46.203Z [DEBUG] <6501> i18n.go TransWithReq() (76): Detected locale: en_US"
2025-07-23T07:13:46.203Z [INFO] <6501> device_access_token_controller.go func1() (50): End of Get Access Token."
2025-07-23T07:13:46.203Z [INFO] <6501> middleware.go 1() (29): POST /v1/device-auth/request-token 500"
2025-07-23T07:13:46.203Z <3456540b4fc0dd8bd64899703970a084> do-eservices [WARNING] <140246729619136> utils.py call() (212): Retryed 0 times, spending 0.7598 seconds, raise TokenServiceError('MCP-Token-Service error. {""ErrorCode"":""RELOGIN_REQUIRED"",""Message"":""Invalid refresh token. Try to login again.""}\n') error"
2025-07-23T07:13:46.944Z <00000000000000000000000000000000> hsm [INFO] <139837202677280> sync_task.py get() (129): ping_result[{'celery@do-network-5c456c8cfb-ctq67': {'ok': 'pong'}}, {'celery@ms-day2-cdf7d744d-x5k75': {'ok': 'pong'}}, {'celery@do-storage-56d8568cdd-xb524': {'ok': 'pong'}}, {'celery@do-host-786665f466-2vbkx': {'ok': 'pong'}}, {'celery@hsm-6b446fd4c6-fbx75': {'ok': 'pong'}}, {'celery@do-cluster-688794855f-s45zv': {'ok': 'pong'}}, {'celery@do-vm-9dd674f98-cv4xm': {'ok': 'pong'}}]."

mcp-token-service.log

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905722194Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> di_gateway_impl.go RefreshToken() (208): Failed to call DI refresh access token API due to response status is :400"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905778189Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (320): Error response received from DI: {""error"":""invalid_request"",""error_description"":""S2:Refresh token is invalid or has already been revoked"",""error_uri"":""""}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905847339Z stderr F "
"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.905896616Z stderr F 2025-07-23T07:54:22.905Z [ERROR] <10048> token_access_usercase.go GetAccessToken() (41): Failed to get a new token because invalid_request"

Error de autenticación de token

Los mensajes de error en los registros indican que falló la autenticación del token.
El token de actualización no es válido o ya se revocó, lo que provoca la falla de autenticación.

"2025-07-23 07:54:23,232" microservice.mcp-token-service "2025-07-23T07:54:22.9058447Z stderr F 2025-07-23T07:54:22.905Z [INFO] <10048> di_gateway_impl.go decodeErrorResponse() (328): Decoded DI error response: {ErrorCode:invalid_request ErrorDescription:S2:Refresh token is invalid or has already been revoked ErrorUri:}"

En "Cluster" - "Configure" - "VxRail" - "Support", "Dell Support Portal Access" se muestra configurado y una fecha de vencimiento futura. Esto puede ser confuso, ya que los errores de registro indican una falla de autenticación.

Pasos de para la solución

Para resolver el problema, siga estos pasos:

• Investigue los registros del sistema para identificar la causa de la falla de autenticación.
• Verifique que la autenticación esté configurada correctamente para la cuenta de servicio al cliente.
• Ejecute la opción reconfigurar autenticación para actualizar el token de autenticación aunque muestre el estado correcto.
• Después de volver a configurar la autenticación, intente descargar el paquete de actualización nuevamente.
• Si el problema persiste, revise los registros del sistema en busca de errores o advertencias relacionados con la autenticación o la validación de tokens.